Customer Success & ERP Project Coordinator

ASSA ABLOY Group; Dubai; Sur place; AED 100 000 - 201 000; Plein temps

Résumé du poste

ASSA ABLOY Group is seeking an experienced Coordination/Customer Service professional in Dubai to manage multiple projects from approval to delivery within agreed timelines. You will work with internal teams across departments and partner with Sales to address technical and delivery queries.

The role requires an engineering background or equivalent experience, 5 years in the field, and strong ERP skills, especially Navision.

Qualifications

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products.
• Experience in ERP systems, preferably in MS Navision
• Experience of working across different markets and cultures
• Capable of taking responsibility, showing initiative, creativity
• High level of computer skills

Responsabilités

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escape internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service
• Ensuring ERP is always kept up to date with all customer data

Connaissances

Project coordination

Customer service

Communication

Initiative

Multitasking

Formation

Engineering degree or equivalent experience

Outils

ERP (Navision)

Description du poste

ASSA ABLOY Group is seeking an experienced Coordination/Customer Service professional in Dubai to manage multiple projects from approval to delivery within agreed timelines. You will work with internal teams across departments and partner with Sales to address technical and delivery queries.

The role requires an engineering background or equivalent experience, 5 years in the field, and strong ERP skills, especially Navision.