Customer Service Support

Assa Abloy Entrance Systems LLC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Assa Abloy Entrance Systems LLC in Dubai seeks a proactive engineer with strong ERP experience to coordinate project approvals and executions. The role requires delivering products on time, resolving technical and delivery queries, and maintaining accurate ERP data.

You will work with Sales and internal teams across markets to drive customer satisfaction. The ideal candidate has an engineering degree and at least 5 years in construction/building sectors, with experience in MS Navision and

Qualifications

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5+ years of experience in the same field/products.
• Experience with ERP systems, preferably MS Navision.
• Experience of working across different markets and cultures.
• Capable of taking responsibility, showing initiative, creativity.
• High level of computer skills.

Responsibilities

• Coordinate with internal teams across project approval and execution stages to ensure on-time testing and approvals.
• Ensure delivery of products within agreed deadlines and maintain customer satisfaction.
• Resolve customer queries related to technical and delivery timeframes.
• Collaborate with Sales to address technical and delivery concerns.
• Maintain ERP data accuracy and drive seamless flow of customer information.
• Manage multiple projects concurrently and provide timely support before and after implementation.

Skills

ERP experience

Multi-market experience

Initiative & creativity

Strong computer skills

Education

Engineering degree

Tools

MS Navision

Job description

b KEY ACCOUNTABILITIES b

• Coordinate with internal teams Order Entry Technical Engineering Quality Production Procurement and Logistics in the different project approval stages HW samples mock ups material submittals approvals and testing


• Coordinate with internal teams Order Entry Technical Engineering Quality Production Procurement and Logistics in the different project execution stages SD drawings approvals delivery of the products within the agreed deadline with customer


• Coordinate with customers to resolve all their related queries technical and delivery time wise


• Partner with Sales to resolve customer concerns technical and delivery time wise


• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner


• Identify trending issues amp pro-actively accelerate internally


• Establishing a time frame and executing projects based on it


• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation


• Delivering inputs to ERP system ensuring seamless flow in customer serviceEnsuring ERP is always kept up to date with all customer data

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Engineering degree holder or extensive experience in construction, building or civil/structural.


• 5-year experience in the same field/products


• Experience in working with ERP systems, preferably in MS Navision


• Experience of working across different markets and cultures


• Capable of taking responsibility, showing initiative, creativity


• High level of computer skills