Customer Service Support

ASSA ABLOY; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ASSA ABLOY in Dubai is seeking an experienced Customer Service & Project Coordination specialist to align internal teams through the different project stages, from HW samples to testing, ensuring delivery within the agreed deadlines and quality standards.

You will resolve technical and time-sensitive queries with customers, partner with Sales to address concerns, and drive timely commitments while maintaining ERP data integrity across orders and shipments.

Qualifications

• Requires an engineering background or equivalent construction industry experience.
• Minimum 5 years in a related field/products.
• Experience with ERP systems, preferably Navision.
• Experience across markets and cultures preferred.
• Strong initiative, creativity and responsibility.
• Solid computer skills.

Responsibilities

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) through project stages.
• Manage SD drawings approvals and on-time delivery per customer deadlines.
• Resolve customer queries related to technical and delivery timelines.
• Support Sales in addressing customer concerns and delivery commitments.
• Maintain high customer satisfaction by delivering timely commitments and quality service.
• Keep ERP data up-to-date and ensure seamless data flow for order statuses.

Skills

Engineering degree

5+ years experience

ERP Navision

Cross-cultural experience

Initiative & proactiveness

Computer proficiency

Education

Engineering degree

Tools

ERP Navision

Job description

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• Customer Service & Contact Center Operations
• No Travel Required
• 02-Sep-2026

KEY ACCOUNTABILITIES:

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escalat… internal
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service
• Ensuring ERP is always kept up to date with all customer data

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products
• Experience in working with ERP systems, preferably in MS Navision
• Experience of working across different markets and cultures
• Capable of taking responsibility, showing initiative, creativity
• High level of computer skills

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.