Customer Service Support

ASSA ABLOY Group; Dubai; On-site; AED 100,000 - 201,000; Full time

Job summary

ASSA ABLOY Group is seeking an experienced Coordination/Customer Service professional in Dubai to manage multiple projects from approval to delivery within agreed timelines. You will work with internal teams across departments and partner with Sales to address technical and delivery queries.

The role requires an engineering background or equivalent experience, 5 years in the field, and strong ERP skills, especially Navision.

Qualifications

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products.
• Experience in ERP systems, preferably in MS Navision
• Experience of working across different markets and cultures
• Capable of taking responsibility, showing initiative, creativity
• High level of computer skills

Responsibilities

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escape internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service
• Ensuring ERP is always kept up to date with all customer data

Skills

Project coordination

Customer service

Communication

Initiative

Multitasking

Education

Engineering degree or equivalent experience

Tools

ERP (Navision)

Job description

Job Description:

KEY ACCOUNTABILITIES:

• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing.
• Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer.
• Coordinate with customers to resolve all their related queries technical and delivery time wise.
• Partner with Sales to resolve customer concerns technical and delivery time wise.
• Maintain high level of customer satisfaction by delivering commitments timely and in proficient manner.
• Identify trending issues & pro-actively escape internally.
• Establishing a time frame and executing projects based on it.
• Ability to effectively manage multiple projects at the same time by providing timely support to our customers prior to and after implementation.
• Delivering inputs to ERP system ensuring seamless flow in customer service
• Ensuring ERP is always kept up to date with all customer data

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Engineering degree holder or extensive experience in construction, building or civil/structural.
• 5-year experience in the same field/products
• Experience in working with ERP systems, preferably in MS Navision
• Experience of working across different markets and cultures
• Capable of taking responsibility, showing initiative, creativity
• High level of computer skills

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Requirements: