CX Consultant

Maersk; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Maersk is seeking a proactive CX Consultant in Dubai to ensure smooth execution of the customer’s shipment lifecycle. The role requires 1-2 years of experience in the shipping and logistics industry along with a strong customer-first mindset.

Key responsibilities include tracking shipments, communicating with customers, and addressing queries effectively. The ideal candidate should possess strong technical skills, excellent problem-solving abilities, and adaptability to dynamic environments.

Qualifications

• Min of 1-2 years of experience in shipping & logistics industry.
• Hands-on experience in an office-based environment.
• Ability to handle customer queries via email, phone calls, and chat.

Responsibilities

• Understand external factors impacting customer’s supply chain.
• Proactively track shipments and notify customers of deviations.
• Be fully responsible for customer satisfaction across Maersk product offering.

Skills

Customer first mindset

Adaptability

Relationship building

Result Orientation

Stakeholder Management

Problem Solving

Tools

MS Excel

Outlook

Teams

Job description

CX Consultant

About Role

We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customer-first mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have hands‑on experience in an office-based environment, using tools like Outlook and Teams, and handle and resolve customer queries efficiently via email, phone calls, and chat, ensuring timely and effective solutions to maintain customer satisfaction.

Experience

Min of 1-2 years of experience in shipping & logistics industry.

Key roles and responsibilities

• Understanding of external factors impacting Customer’s supply Chain & understanding their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be the primary point of contact for own customers and ensure smooth execution of the end‑to‑end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Willingness to go the extra mile toward the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
• Support our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.
• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators.

We are looking for candidates with the below skillset

• Technical Skills:
  • MS Excel – Intermediate
  • Should have worked on Outlook, Teams and other MS – OFFICE tools
• Soft Skills:
  • Customer first mindset
  • Adaptability, Relationship building
  • Result Orientation
  • Stakeholder Management
  • Problem Solving and Ownership Mindset
• Consultative Skills:
  • E2E business acumen
  • Identify opportunities/pain points and suggest solutions

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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