Customer Service & Sales Associate

Wesco; Dubai Emirate; On-site; AED 60,000 - 80,000; Full time

Job summary

Wesco in Dubai seeks an Associate Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine issues and guiding customers to the right teams for follow-up.

The role includes handling complaints, processing orders, maintaining records, and identifying opportunities with existing clients while supporting sales meetings and staying current on industry trends.

Qualifications

• High School Diploma or Equivalent required; Associate degree preferred.
• 0-2 years of relevant experience; 1 year of sales experience preferred.
• Direct Sales (B2B) experience preferred; knowledge of retail/wholesale sales principles.
• Strong written and verbal communication skills; ability to build relationships across teams.

Responsibilities

• Interacts with customers by phone or in person to provide information and to ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
• Refers unresolved customer grievances to designated departments for further investigation.
• Completes customer invoicing.
• Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
• Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
• Prepares for, attends, and participates in weekly sales meetings.
• Remains current on industry trends, market activity and competitor products.

Skills

Customer service

Sales experience

Direct Sales (B2B)

Communication skills

Education

High School Diploma or Equivalent

Associate degree preferred

Tools

Basic computer skills

Job description

Wesco in Dubai seeks an Associate Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine issues and guiding customers to the right teams for follow-up.

The role includes handling complaints, processing orders, maintaining records, and identifying opportunities with existing clients while supporting sales meetings and staying current on industry trends.