B2B Customer Service & Solutions Associate

Wesco; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Wesco in Dubai seeks an Associate Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolve routine problems, and communicate solutions. You'll analyze customer needs and coordinate with other service or technical teams.

The role includes handling orders, invoicing, maintaining records, and identifying upsell opportunities while staying informed about industry trends and company policies.

Qualifications

• High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred.
• 0-2 years of relevant experience
• 1 year of sales experience preferred
• Direct Sales (B2B) experience preferred
• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
• Strong written and verbal communication skills

Responsibilities

• Interacts with customers by phone or in person to provide information and to ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
• Refers unresolved customer grievances to designated departments for further investigation.
• Completes customer invoicing.
• Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
• Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
• Prepares for, attends, and participates in weekly sales meetings.
• Remains current on industry trends, market activity and competitor products.

Skills

Customer service

Communication skills

Sales experience

Problem solving

Relationship building

Multitasking

Basic computer skills

Education

High School diploma or equivalent

Associate degree / College Diploma preferred

Job description

Wesco in Dubai seeks an Associate Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolve routine problems, and communicate solutions. You'll analyze customer needs and coordinate with other service or technical teams.

The role includes handling orders, invoicing, maintaining records, and identifying upsell opportunities while staying informed about industry trends and company policies.