Customer Experience Specialist - Dubai

Value Tech Consulting; Dubai; On-site; AED 39,000 - 73,000; Full time

Job summary

Value Tech Consulting in Dubai is seeking a dedicated Customer Service Associate to join our team. You will greet customers, answer inquiries across phone, email, and in person, and deliver courteous, accurate information to ensure a positive experience.

You will maintain product knowledge and document interactions in the CRM, collaborate with colleagues to improve service, and assist with orders, returns, and exchanges.

Qualifications

• Excellent English communication.
• Additional languages are a plus.
• Strong interpersonal skills and a customer-focused attitude.
• Ability to handle difficult situations with patience and professionalism.
• Basic computer skills and familiarity with customer service software.
• Previous experience in customer service or retail preferred.
• Flexibility to work shifts in a fast-paced environment.
• Positive, proactive approach and willingness to learn and grow within the company.

Responsibilities

• Greet and assist customers promptly and courteously.
• Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain up-to-date knowledge of products and services to provide accurate information.
• Assist in processing orders, returns, and exchanges according to company policies.
• Collaborate with team members and other departments to improve customer service operations.
• Document customer interactions and transactions accurately in the CRM system.

Skills

English communication

Interpersonal skills

Customer-focused

Patience and professionalism

Shift flexibility

Tools

CRM software

Job description

Value Tech Consulting in Dubai is seeking a dedicated Customer Service Associate to join our team. You will greet customers, answer inquiries across phone, email, and in person, and deliver courteous, accurate information to ensure a positive experience.

You will maintain product knowledge and document interactions in the CRM, collaborate with colleagues to improve service, and assist with orders, returns, and exchanges.