Customer Service Representative – Farsi Speaking

Exinity; Dubai; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Medical insurance for employee and deP

Competitive salary

Training & development

Discretionary bonus

Flexible benefits

Global EAP

Career growth

Job summary

Exinity seeks a proactive, Farsi-speaking Customer Service Representative to join our team. The role reports to the Team Lead Customer Service and focuses on delivering exceptional support to Farsi and English-speaking clients, resolving inquiries efficiently and building value-based relationships.

You will handle inquiries via phone, email, and chat, maintain CRM records, collaborate with internal teams, and contribute to achieving performance targets including response time, resolution rate,

Qualifications

• Fluency in Farsi and English (spoken and written).
• Previous customer service experience is a plus.
• Strong communication and interpersonal skills are essential.
• Ability to work under pressure and multitask in a fast-paced environment.
• Familiarity with CRM systems and support tools is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Farsi and English.
• Provide accurate information regarding products, services and policies.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify and escalate priority issues when necessary.
• Support clients with technical and troubleshooting issues.
• Upsell and cross-sell value-added services to improve retention.

Skills

Farsi & English fluency

Strong communication

Interpersonal skills

Tools

CRM systems

Job description

We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team - Reporting to the Team Lead Customer Service. The ideal candidate will be responsible for delivering exceptional support to our Farsi and English-speaking clients resolving inquiries efficiently employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone email and chat in Farsi and English

• Provide accurate information regarding products services and policies

• Resolve customer issues promptly and professionally

• Maintain detailed records of customer interactions in CRM systems

• Collaborate with internal teams to ensure customer satisfaction

• Identify and escalation priority issues when necessary

• Handlingof Back-office queries

• Support clients with technical and troubleshooting issues

• Deal with complaints of a varying nature promptly and effectively

• Meet set performance targets including response time resolution rate and customer satisfaction.

• Upsell and cross sell to clients by adding value-added services to improve client retention acquisition & loyalty.

Qualifications

• Fluency in Farsi and English (spoken and written)

• Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.

• Strong communication soft-selling and interpersonal skills

• Ability to work efficiently under pressure

• Ability to multitask and work in a fast-paced environment

• Familiarity with CRM systems and support tools is a plus

• Problem-solving mindset and attention to detail

Additional Information

What We Offer:

• Competitive salary and benefits

• Training and development opportunities

• Supportive and inclusive team culture

• Career growth within a global organization

• Discretionary performance related bonus

• Personalized Flexi benefits

• Global Employee Assistance Program

• Medical insurance for employee and dependents.

What you will love about this role:
Freedom to succeed is our core belief. Its not just a promise we make to our clients and partners but
to our people too. We want our people to LEAP and so in this role you will

• Learn (e.g. from each other/from new projects).

• Exchange (e.g. information and best practices in an open-minded environment).

• Advance (e.g. by developing skills and accepting greater responsibilities/ your career progression

• and diversification).

• Prosper (e.g. by acquiring skills/ by nurturing a team of x people).

Exinity is an equal opportunities employer and positively encourages applications from suitably qualifiedand eligible candidates regardless of gender sexual orientation marital or civil partner status genderreassignment race color nationality ethnic or national origin religion or belief disability or age.

Remote Work

No

Employment Type

Full-time