Call Center Agent

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a Contact Centre Agent to manage customer interactions and ensure high satisfaction through effective communication and problem-solving. You will handle calls, provide accurate information using company tools, and keep detailed records.

The role requires fluency in Arabic and English, a high school diploma, and the ability to escalate issues appropriately while meeting performance targets in a fast-paced environment.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Fluency in Arabic and English (spoken and written).

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls for follow-ups when needed.
• Provide accurate and complete information using company tools.
• Handle complaints calmly and offer solutions within set timelines.
• Keep records of interactions, process customer accounts, and file documents.
• Follow company procedures and guidelines; escalate issues when necessary.
• Meet individual performance targets and support overall team goals.

Skills

Bilingual Arabic/English

Customer service experience

Communication skills

Education

High school diploma or equivalent

Job description

About the Role

The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.

Responsibilities

Answer incoming calls and respond to customer inquiries professionally Make outbound calls for follow-ups when needed Provide accurate and complete information using company tools Handle complaints calmly and offer solutions within set timelines Keep records of interactions, process customer accounts, and file documents Follow company procedures and guidelines Escalate issues to the right department when necessary Meet individual performance targets and support overall team goals

Qualifications

High school diploma or equivalent; further education is a plus.

Required Skills

Fluency in Arabic and English (spoken and written)

Preferred Skills

Experience in a customer service role Strong communication and interpersonal skills