Customer Service Representative - Contact Center

Remotedxb; Dubai; On-site; AED 100,000 - 134,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Dental and Vision coverage

401k Retirement Savings

Paid holidays and vacation

Bass Pro Cares Fund

Job summary

Remotedxb in Dubai is seeking a customer service professional to handle calls, chats, and inquiries across multiple channels. You will document interactions, resolve issues, and provide accurate product information in a fast-paced setting.

The role emphasizes empathy, professional communication, and the ability to identify upselling opportunities while maintaining up-to-date knowledge of promotions and policies.

Qualifications

• 0-2 years of experience in a call center, retail, or hospitality.
• Proficiency in computer systems and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound customer service calls, support contacts, and chat interactions
• Provide support for account information, order status, product questions, and billing issues
• Deliver first-call resolution using contact center resources and systems
• Navigate multiple customer service systems simultaneously to document interactions
• Identify sales opportunities through product recommendations and upselling
• Manage escalated customer situations with empathy and professionalism
• Maintain knowledge of products, promotions, and company policies

Skills

Verbal communication

Written communication

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Handle inbound customer service calls, support contacts, and chat interactions
• Provide support for account information, order status, product questions, and billing issues
• Deliver first-call resolution using contact center resources and systems
• Navigate multiple customer service systems simultaneously to document interactions
• Identify sales opportunities through product recommendations and upselling
• Manage escalated customer situations with empathy and professionalism
• Maintain knowledge of products, promotions, and company policies

Requirements

• High School Diploma or equivalent required
• 0-2 years of experience in a call center, retail, or hospitality preferred
• Proficiency in computer systems and Microsoft Office applications
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment

Benefits

• Discounts on retail merchandise, restaurants, and resorts
• Dental and Vision coverage
• 401k Retirement Savings
• Paid holidays and vacation
• Bass Pro Cares Fund