Customer Support Specialist

Remotedxb; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Remotedxb inDubai is seeking a dedicated Customer Support Agent to handle inquiries via email, chat, phone, or other channels. You will understand customer needs, provide clear, professional guidance, and resolve issues efficiently.

You will troubleshoot, escalate complex matters, and follow up to ensure full resolution while maintaining accurate interaction records. A calm, solution-focused approach and familiarity with CRM tools are essential.

Qualifications

• Excellent verbal and written communication is required.
• Strong customer service and interpersonal skills are essential.
• Demonstrated problem-solving and critical-thinking abilities is needed.
• Ability to understand customer concerns and provide effective solutions.
• High attention to detail and strong organizational skills are important.
• Capable of multitasking and handling multiple requests efficiently.
• Comfort with customer support platforms, CRM systems, and other digital tools.
• Remain calm and professional when dealing with difficult customers.
• Good computer skills and ability to learn new software quickly.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Skills

Verbal and written communication

Customer service skills

Problem-solving

Understanding customer concerns

Attention to detail

Multitasking

CRM and digital tools

Calm under pressure

Technical aptitude

Job description

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels
• Understand customer needs and provide clear, accurate, and professional assistance
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex or technical issues to the appropriate team when necessary
• Follow up with customers to ensure their issues are fully resolved
• Maintain accurate records of customer interactions, requests, and resolutions
• Identify recurring customer issues and communicate trends or feedback to the relevant teams
• Follow company policies, procedures, and service standards
• Maintain a professional, positive, and customer-focused approach in every interaction
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience

Requirements

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Problem-solving and critical-thinking abilities
• Ability to understand customer concerns and provide effective solutions
• Strong attention to detail and organizational skills
• Ability to multitask and manage multiple customer requests efficiently
• Comfortable working with customer support platforms, CRM systems, and other digital tools
• Ability to remain calm and professional when handling difficult or frustrated customers
• Strong computer skills and ability to learn new software quickly