Customer Service Representative

Appsierra Group; Deira; On-site; AED 60,000 - 90,000; Full time

Job summary

Appsierra Group in Dubai is seeking a Customer Service Representative to deliver exceptional support across phone, email and chat channels, ensuring inquiries are addressed promptly and professionally.

You will maintain detailed records of interactions, provide accurate product information, collaborate with internal teams to improve processes, and assist in training new staff while driving high customer satisfaction.

Qualifications

• 1–2 years of experience in a customer service role.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with empathy and professionalism.
• Proficiency in using customer service software and tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues and complaints with a focus on first-contact resolution.
• Maintain detailed records of customer interactions and transactions.
• Provide accurate information regarding products and services.
• Collaborate with internal teams to improve customer service processes.
• Assist in training new customer service representatives as needed.
• Track customer feedback and suggest improvements to enhance customer experience.

Skills

Communication skills

Empathy

First-contact resolution

Multichannel support

Tools

CRM systems

Chat/Email tools

Job description

About the role

The Customer Service Representative will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are addressed promptly and effectively. This role requires strong communication skills and a commitment to maintaining high customer satisfaction levels.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.




• Resolve customer issues and complaints with a focus on first-contact resolution.




• Maintain detailed records of customer interactions and transactions.




• Provide accurate information regarding products and services.




• Collaborate with internal teams to improve customer service processes.




• Assist in training new customer service representatives as needed.




• Track customer feedback and suggest improvements to enhance customer experience.

Required qualifications

• 1–2 years of experience in a customer service role.




• Strong verbal and written communication skills.




• Ability to handle difficult situations with empathy and professionalism.




• Proficiency in using customer service software and tools.

Nice to have

• Experience in a specific industry relevant to our products or services.




• Familiarity with CRM systems and customer service metrics.




• Multilingual abilities are a plus.