Customer Support Assistant

Success Media Hub LLC; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Success Media Hub LLC in Dubai seeks a customer support representative to resolve inquiries via phone, email, and chat, guiding users through product features and benefits.

You will troubleshoot technical issues, process orders, and maintain precise records, while looking for upsell and cross-sell opportunities to enhance customer value.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in a customer-facing role, preferably within the SaaS/E-commerce/Tech sector.
• Minimum of 1-2 years of dedicated experience in customer support or a similar client-interactive position.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.

Responsibilities

• Serve as the primary point of contact, resolving customer inquiries via phone, email and chat with speed and accuracy.
• Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions for seamless product usage.
• Process customer orders, returns, and exchanges, maintaining accurate records.
• Educate customers on product features and benefits, identifying opportunities for upselling and cross-selling.

Skills

Customer service

Phone support

Email support

Chat support

Troubleshooting

Upselling

Cross-selling

Record keeping

Education

High school diploma

Associate's or Bachelor's degree

Tools

Salesforce

Zendesk

Helpdesk ticketing systems

Job description

• Serve as the primary point of contact, expertly resolving customer inquiries via phone, email, and chat with speed and accuracy.
• Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions to ensure seamless product usage.
• Process customer orders, returns, and exchanges efficiently, meticulously maintaining accurate records.
• Educate customers on product features and benefits, proactively identifying opportunities for upselling and cross-selling.

Desired Candidate Profile

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in a customer-facing role, preferably within the [Specify Industry, e.g., SaaS, E-commerce, Tech] sector.
• Minimum of 1-2 years of dedicated experience in customer support or a similar client-interactive position.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.