Customer Service Representative (Arabic Speaker)

RB Global Inc.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ritchie Bros. in Dubai, United Arab Emirates, is seeking a logistics-focused professional to support customers and coordinate equipment delivery and ownership transfers.

You will handle registration, payments, and release of documents to buyers, ensuring a smooth auction experience. The role requires strong customer service skills, bilingual proficiency in Arabic and English, and 2–3 years of experience in high-volume environments.

Qualifications

• Customer service mindset with ability to stay positive in high-pressure situations.
• 2-3 years of experience in high-volume, in-person customer contact environment.
• Strong organizational skills and collaborative team approach.
• Proficient with computers, data entry, and learning new software.
• Mandatory proficiency in Arabic and English (written and spoken).

Responsibilities

• Coordinate inbound and outbound logistics for equipment delivery to Jebel Ali Free Zone site and buyers' destinations.
• Assist with ownership transfer paperwork and official documents to complete sales.
• Guide customers through auction registration and provide information for bidding.
• Coordinate and follow up on payments according to auction policies.
• Prepare invoices and release documents to buyers after payment.
• Ensure a positive customer experience for consignors and buyers.
• Maintain confidentiality in handling financial transactions and documents.
• Support internal teams and Territory Managers as needed.
• Resolve payment, delivery, or paperwork issues and track interactions.
• Be available for extended hours during auctions and preparation days.
• Perform other auction operation tasks as assigned by management.

Skills

Customer service

Experience in fast-paced env

Teamwork & organization

Tech & data entry skills

Arabic language

English language

Job description

Description

Description:

Provide comprehensive support to customers and facilitate operations; this includes coordinating equipment delivery and obtaining ownership titles/registrations from consignors, as well as handling payment collection and releasing proper paperwork and documents to buyers.

Responsibilities

• Inbound & Outbound Logistics Coordination: Assist consignors with logistics for delivering equipment to the Jebel Ali Free Zone (JAFZ) site, and support buyers with logistics for transporting purchased goods to their final destinations.
• Ownership Transfer & Official Document Support: Provide comprehensive support to consignors to transfer equipment ownership to "Ritchie Bros. Auctioneers" and complete all official paperwork required for the sale.
• Auction Registration & Participation Support: Assist and guide customers through the registration process for auction participation and provide all necessary information to facilitate a seamless and easy bidding experience.
• Payment Collection: Coordinate and follow up on collecting payments from buyers accurately and securely according to auction policies.
• Buyer Paperwork Release: Prepare and hand over proper invoices, paperwork, and release documents to buyers upon payment completion to enable them to register and clear their purchases.
• Customer Experience: Ensure that both consignors and buyers have a positive, seamless, and trustworthy experience doing business with us.
• Confidentiality & Trust: Maintain strict confidentiality and integrity when handling financial transactions, contracts, and ownership documents.
• Internal Support: Act upon requests from internal teams and Territory Managers in a timely and accurate manner to support auction success.
• Issue Resolution: Resolve customer issues related to payments, delivery, or paperwork transfer, and track all interactions.
• Availability & Flexibility: Ability to work extended or overtime hours during auction preparation days and auction days to ensure smooth operations.
• Auction Support & Assigned Duties: Perform any other tasks related to auction operations, or any other duties and tasks as assigned by management.

Qualifications

• Customer Service & Personality: A friendly, outgoing, and patient personality with a passion for delivering fantastic customer service and the ability to maintain a positive attitude in high-pressure situations.
• Experience: 2-3 years of experience in a high-volume, in-person customer contact environment, with hands-on experience in transactional duties, payment collection, and document coordination.
• Teamwork & Organization: Excellent organizational skills to thrive in a fast-paced environment, combined with a collaborative team-player mindset, ready to pitch in wherever needed.
• Tech & Data Entry Skills: Strong computer literacy with the ability to quickly learn new technology/software, and excellent keyboarding skills for fast and accurate data entry.
• Language Skills (Mandatory Requirement): excellent working proficiency in both Arabic and English (written and spoken). Having both languages is a strict, mandatory requirement for daily operations and handling paperwork; candidates must possess both languages to be considered.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.