Customer Service Representative And Document Controller

TALENTMATE; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Care program

Vacation & paid time off

Profit-sharing

Performance incentives

Job summary

Adisseo, a global leader in feed additives, is seeking a proactive Customer Service/Administrative professional in Dubai. You will manage document control, order processing, and cross-functional coordination with Finance, Logistics, and Plant Supply Chain to ensure timely deliveries and accurate invoicing.

Role requires a Bachelor’s degree and 5+ years’ experience, English fluency, and strong communication and problem-solving skills.

Qualifications

• Bachelor’s Degree and minimum 5 years experience.
• Fluency in English; French and Arabic are an added advantage.
• Hands-on experience with Letters of Credit and import/export documentation.
• Strong stakeholder management, communication, and problem solving abilities.

Responsibilities

• Document Management & Control: maintain and update documents; ensure accuracy and security.
• Manage order processing within SLA; coordinate contracts, orders and invoicing.
• Coordinate deliveries with plant supply chain and logistics partners; verify invoices and LC documents.
• Support export documentary remittance; coordinate with banks and certification bodies.

Skills

English fluency

Stakeholder management

Interpersonal skills

Organizational skills

Problem solving

Education

Bachelor’s Degree

Tools

SAP

Microsoft Office

Job description

Adisseo is one of the world's leading experts in feed additives. The group relies on its 7 research centers and its production sites based in Europe and China to design, produce and market nutritional solutions for sustainable animal feed. With more than 2,100 employees, it serves around 2,600 customers in over 100 different countries through its global distribution network. Adisseo is one of the main subsidiaries of China National BlueStar, leader in the Chinese chemical industry with nearly 25,000 employees and a turnover of 6.4 billion euros. Adisseo is listed on the Shanghai Stock Exchange.

• Location: Dubai
• Work scope: Middle East & Africa
• Reporting to: Customer Service Team Leader

Job Description

• Document Management & Control
  • Maintain, organize, and update both electronic and physical documents in a systematic manner.
  • Implement document control procedures to ensure consistency, accuracy, and compliance with company standards.
  • Control document numbering, labeling, and versioning to ensure proper tracking.
  • Ensure safe archiving, confidentiality, and security of all company documents.
  • Manage document distribution, ensuring the latest versions are circulated to relevant teams.
  • Manage order preparation, registration and follow‑up
    • Daily Order processing within SLA but not limited to invoicing.
    • Management and contract/orders follow‑up.
    • New customer creation in coordination with Finance.
    • Coordination of customer deliveries together with plant supply chain.
    • Documentation including verification and coordination with IMEA CS Team.
    • Check and follow‑up of product allocation.
    • Follow‑up orders with transporters/3PL/freight forwarders.
    • Checking, Validation and transmission of invoices along with other required documents including LC.
    • Payment coordination for agent commission and volume rebate.
    • Transport cost optimization.
    • Proactive approach, anticipating various issues on orders.
    • Export documentary remittance
      • Support entire LC process (from draft to finalization) and follow‑up with the bank.
      • Receive, log, and distribute incoming correspondence, reports, and packages.
      • Coordinate and track outgoing dispatches (courier, mail, electronic submissions).
      • Print and package required documents as requested by the team.
      • Liaise with internal departments, clients, and external partners for document submission and approvals.
      • Maintain registers for all incoming and outgoing documents and parcels.
      • Issue export document remittance according to international trade rules
      • Follow‑up of legalization process with administrative institution (Chamber of commerce, consulate and embassy).
      • Coordinate with certification body to receive appropriate certifications for clearances.
      • Well‑versed in Import/Export documentation/process handling.
      • Maintain structured storage of complete documentation for all inbound/outbound logistics activities.

Internal and External Relations

Requirements

• Front Desk & Office Administration
• Act as the first point of contact for visitors, clients, and suppliers.
• Manage the reception area to ensure it is welcoming and professional.
• Handle incoming calls, emails, and inquiries, redirecting them to the appropriate departments.
• Stationery & Pantry supplies (Monthly basis)
• Manage the office maintenance topics (When needed).
• Anticipate back‑up activities within Customer Service team to ensure business continuity.
• Agents, Distributors and direct customers
• Sales Manager
• Customer Service
• Finance & Credit Management
• Plant Supply Chain
• Market Access department
• Banks
• Administrative institutions
• Freight forwarder
• Very well hands on experience in Letter of Credits.
• Customer oriented
• Good Stakeholder management skill
• Excellent interpersonal and communication skills
• Energetic, well‑organized, Self‑Initiated and coordination skill
• Good analytical and problem solving-ability to identify creative solution
• Good process understanding
• Ability to work in a matrix organization
• Ability to work under pressure keeping quality in focus
• Bachelor’s Degree
• Language: fluency in English; French and Arabic will be an added advantage
• Computer: Microsoft office; SAP will be an added advantage
• Experience: min 5 years
• Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work‑life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit‑sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting‑edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.

What We Offer

• Front Desk & Office Administration
• Act as the first point of contact for visitors, clients, and suppliers.
• Manage the reception area to ensure it is welcoming and professional.
• Handle incoming calls, emails, and inquiries, redirecting them to the appropriate departments.
• Stationery & Pantry supplies (Monthly basis)
• Manage the office maintenance topics (When needed).
• Anticipate back‑up activities within Customer Service team to ensure business continuity.
• Agents, Distributors and direct customers
• Sales Manager
• Customer Service
• Finance & Credit Management
• Plant Supply Chain
• Market Access department
• Banks
• Administrative institutions
• Freight forwarder
• Very well hands on experience in Letter of Credits.
• Customer oriented
• Good Stakeholder management skill
• Excellent interpersonal and communication skills
• Energetic, well‑organized, Self‑Initiated and coordination skill
• Good analytical and problem solving-ability to identify creative solution
• Good process understanding
• Ability to work in a matrix organization
• Ability to work under pressure keeping quality in focus
• Bachelor’s Degree
• Language: fluency in English; French and Arabic will be an added advantage
• Computer: Microsoft office; SAP will be an added advantage
• Experience: min 5 years
• Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work‑life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit‑sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting‑edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.

Role Level: Entry‑Level
Work Type: Contract
Country: United Arab Emirates
City: Dubai
Company Website: http://www.adisseo.com
Job Function: Customer Service
Company Industry/ Sector: Animal Feed Manufacturing Chemical Manufacturing And Pharmaceutical Manufacturing