Customer Service Representative

KEOLIS limited; United Arab Emirates; On-site; AED 56,000 - 112,000; Full time

Job summary

Keolis MHI is seeking a Customer Service Representative in the United Arab Emirates. The role focuses on delivering excellent customer service, handling inquiries via phone, fax, and email, and collaborating with partners to meet customer needs.

The candidate should have at least 2 years of relevant experience and a background in transport or services. Proficiency in English and/or Arabic is required, with strong communication skills at all organizational levels.

Qualifications

• Proficiency in English and/or Arabic, written and spoken.
• Detail-oriented with multitasking ability.
• Strong interpersonal and communication skills.
• Minimum 2 years in a relevant field.
• Experience in transport or services industry preferred.

Responsibilities

• Promote and improve customer service excellence.
• Conduct customer service satisfaction surveys and analyze needs.
• Cooperate with business partners.
• Handle customer complaints.
• Handle customer inquiries by telephone, fax and email.
• Ensure a safe, secure and clean environment for customers and staff.
• Ensure company quality systems are followed.
• Report faults and problems and follow procedures.
• Perform other duties as directed by the Assistant Manager - Customer Experience and Planning & Performance Manager.

Skills

Bilingual English/Arabic

Attention to detail

Multitasking

Interpersonal skills

Education

Degree or higher diploma

Job description

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The missions and activities described below are not exhaustive and mayevolve to better suit the needs of Keolis MHI.

Main Resposibilities:

• Promoting and improving customer service excellence.
• Conduct customer service satisfaction survey and analyse the needs and expectations ofcustomers.
• Cooperate with business partners.
• Handle customers’ complaints.
• Handle customers’ requirements and enquiries by telephone, fax and email.
• Ensure a safe, secure and clean environment for customers and staff.
• Ensure the company strategies and quality systems are followed.
• Report and solve faults and problems according to company procedure.
• Perform and carry out other duties as instructed / directed by the Assistant ManagerCustomer Experience and Planning & Performance Manager.

Key Skills

• Proficient in spoken and written English and or Arabic.
• Attentive to details and able to multitask.
• Good interpersonal and communications skills at all levels.

Experience

• A minimum of 2 years of work experience in a relevant field.
• Strong background in transport or services industry is highly preferable.

Educational and Professional Qualifications

• Ideally a degree or high diploma holder in any discipline.

Job Segment:

Customer Service Representative, Performance Management, Customer Service, Human Resources, Quality