Customer Service Representative

KEOLIS Group; Dubai; On-site; AED 12,000 - 18,000; Full time

Job summary

KEOLIS Group is seeking a customer service professional in Dubai to promote service excellence and analyze customer needs. You will manage inquiries via phone, fax, and email while supporting partners and maintaining a safe environment for customers and staff.

The role requires at least 2 years in a relevant field, with transport or services experience preferred and a degree or diploma. Excellent English and Arabic communication in a dynamic setting is essential.

Qualifications

• Minimum 2 years of work experience in a relevant field.
• Strong background in transport or services industry is highly preferable.
• Ideally a degree or high diploma holder in any discipline.

Responsibilities

• Promoting and improving customer service excellence.
• Conduct customer service satisfaction survey and analyse the needs and expectations of customers.
• Cooperate with business partners.
• Handle customers’ complaints.
• Handle customers’ requirements and enquiries by telephone, fax and email.
• Ensure a safe, secure and clean environment for customers and staff.
• Ensure the company strategies and quality systems are followed.
• Report and solve faults and problems according to company procedure.
• Perform and carry out other duties as instructed / directed by the Assistant ManagerCustomer Experience and Planning & Performance Manager.

Skills

Active listening

Attention to detail

Multitasking

Interpersonal skills

Communications skills

Languages: English/Arabic

Education

Degree or Diploma

Job description

The missions and activities described below are not exhaustive and may evolve to better suit the needs of Keolis MHI.

Main Resposibilities:

• Promoting and improving customer service excellence.
• Conduct customer service satisfaction survey and analyse the needs and expectations of customers.
• Cooperate with business partners.
• Handle customers’ complaints.
• Handle customers’ requirements and enquiries by telephone, fax and email.
• Ensure a safe, secure and clean environment for customers and staff.
• Ensure the company strategies and quality systems are followed.
• Report and solve faults and problems according to company procedure.
• Perform and carry out other duties as instructed / directed by the Assistant ManagerCustomer Experience and Planning & Performance Manager.

Key Skills

• Proficient in spoken and written English and or Arabic.
• Active listening.
• Attentive to details and able to multitask.
• Good interpersonal and communications skills at all levels.

Experience

• A minimum of 2 years of work experience in a relevant field.
• Strong background in transport or services industry is highly preferable.

Educational and Professional Qualifications

• Ideally a degree or high diploma holder in any discipline.