Customer Service Representative

Uhane Team - Wiser Sales Platform; Sharjah; Hybrid; AED 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and onboarding support

Friendly and supportive working enviro

Opportunities for career development

Job summary

Uhane Team - Wiser Sales Platform is seeking a Customer Service Representative to support customers across phone, email, live chat, and other channels. The role involves providing accurate product information, assisting with orders and account inquiries, and resolving issues to ensure a positive experience.

Ideal candidates have strong communication and listening skills, a friendly attitude, and the ability to manage multiple inquiries under pressure.

Qualifications

• High school diploma or equivalent; additional qualifications are an advantage.
• Strong verbal and written communication skills.
• Friendly, patient, and customer-oriented attitude.
• Basic computer skills and familiarity with email and online communication tools.
• Strong listening, problem-solving, and interpersonal skills.
• Ability to handle multiple inquiries and work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and other channels.
• Provide accurate information about products, services, and procedures.
• Assist customers with orders, accounts, and service requests.
• Handle complaints and resolve issues professionally and timely.
• Maintain customer records and update information in internal systems.
• Follow up on requests to ensure satisfactory resolutions.
• Coordinate with departments to address customer concerns.
• Deliver a positive customer experience and uphold high service standards.

Skills

Verbal communication

Written communication

Listening skills

Problem solving

Interpersonal skills

Multitasking under pressure

Customer service experience

Education

High school diploma

Tools

Email

Online chat tools

Job description

Position: Customer Service Representative

Employment Type: Full-Time / Part-Time

Work Arrangement: On-site / Hybrid / Remote

Job Responsibilities

We Are Hiring | Customer Service Representative

Position: Customer Service Representative

Employment Type: Full-Time / Part-Time

Work Arrangement: On-site / Hybrid / Remote

Job Responsibilities

• Respond to customer inquiries through phone calls, emails, live chat, and other communication channels.
• Provide accurate information about company products, services, and procedures.
• Assist customers with orders, account inquiries, and service requests.
• Handle complaints and resolve customer issues in a professional and timely manner.
• Maintain accurate customer records and update information in internal systems.
• Follow up on customer requests to ensure satisfactory resolutions.
• Coordinate with relevant departments to address customer concerns.
• Deliver a positive customer experience and maintain high service standards.

Minimum Requirements

• High school diploma or equivalent; additional qualifications are an advantage.
• Good verbal and written communication skills.
• Friendly, patient, and customer-oriented attitude.
• Basic computer skills and familiarity with email and online communication tools.
• Strong listening, problem-solving, and interpersonal skills.
• Ability to handle multiple inquiries and work effectively under pressure.
• Previous customer service experience is an advantage but not required.

What We Offer

• Competitive salary and benefits.
• Training and onboarding support.
• Friendly and supportive working environment.
• Opportunities for career development and advancement.
• Valuable experience in customer service and communication.