Customer Service Representative

CPT Markets; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

CPT Markets in Dubai seeks a proactive customer success specialist who loves talking to people and solving issues. You will convert customers into passionate evangelists by delivering clear, helpful responses via email and live chat.

Your responsibilities include addressing inquiries about product, pricing and availability, working with internal teams to meet customer needs, and ensuring accurate data entry across multiple platforms to support a seamless client experience.

Qualifications

• Experience with FX/CFDs and 1–3 years of relevant work experience.
• Arabic, Persian & Indian language speakers encouraged to apply.

Responsibilities

• Communicate with customers via email and live chat.
• Provide knowledgeable answers about product, pricing and availability.
• Work with internal departments to meet customer needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via email and live chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• FX / CFDs Experience is a Must, At least 1 - 3 years' of relevant work experience
• Arabic , Persian & Indian Languages Speakers are highly encouraged to apply.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work