Operations Specialist - Forex

Confidential Careers; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

Confidential Careers in Dubai is seeking an Operations professional with hands-on experience in the Forex/CFD/online trading sector. You will oversee client accounts, trading operations, and ensure deposits, withdrawals, and transfers run smoothly.

Ideal candidates understand the client lifecycle in a brokerage, are proficient with MT4/MT5 and CRM systems, and excel at coordinating across Compliance, Finance, Sales and Support to maintain rigorous controls and efficient processes.

Qualifications

• Experience in operations within Forex, CFD, brokerage, or online trading company.
• Understanding of the client lifecycle in brokerage.
• Experience with deposits/withdrawals and trading operations.
• Strong attention to detail and problem-solving.
• Ability to coordinate across departments in a fast-paced environment.
• English communication is strong; Arabic is a bonus.

Responsibilities

• Handle day-to-day operational activities related to client accounts and trading operations.
• Process and monitor client deposits, withdrawals, and internal transfers.
• Coordinate with Compliance, Finance, Sales, and Customer Support to ensure smooth client operations.
• Support account opening, verification, and operational requests.
• Investigate transaction or account-related issues and ensure timely resolution.
• Maintain accurate operational records and documentation.
• Support reconciliation and reporting activities.
• Identify operational issues and elevate exceptions when required.
• Ensure processes comply with internal policies and regulatory requirements.
• Contribute to improving operational workflows and overall efficiency.

Skills

Forex operations

Brokerage operations

Client lifecycle understanding

Attention to detail

English communication

Tools

MT4/MT5

CRM systems

Job description

The ideal candidate will have hands-on experience within the Forex / CFD / Online Trading industry and a strong understanding of brokerage operations, client transactions, and trading platforms.

Key Responsibilities:

• Handle day-to-day operational activities related to client accounts and trading operations
• Process and monitor client deposits, withdrawals, and internal transfers
• Coordinate with Compliance, Finance, Sales, and Customer Support teams to ensure smooth client operations
• Support account opening, verification, and operational requests
• Investigate transaction or account-related issues and ensure timely resolution
• Maintain accurate operational records and documentation
• Support reconciliation and reporting activities
• Identify operational issues and elevate exceptions when required
• Ensure processes are handled in accordance with internal policies and regulatory requirements
• Contribute to improving operational workflows and overall efficiency

Requirements:

• Previous experience in Operations within a Forex, CFD, brokerage, or online trading company is required
• Good understanding of the client lifecycle within a brokerage environment
• Familiarity with MT4/MT5 and CRM systems is highly preferred
• Understanding of deposits, withdrawals, payment processes, and trading operations
• Strong attention to detail and problem-solving skills
• Ability to work efficiently in a fast-paced environment and coordinate across multiple departments
• Strong communication skills in English; Arabic is an advantage