Customer Service Executive

ISMC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ISMC in Dubai is looking for a Customer Service professional to enhance customer satisfaction and resolve inquiries. The role demands skills in customer relationship management and problem-solving, and a Bachelor’s degree in a related field is required. Candidates should have at least 2 years of relevant experience and fluency in English, with additional Arabic language skills preferred.

Successful applicants will be responsible for gathering customer feedback and providing timely information about products and services.

Qualifications

• A minimum of 2 years of experience in customer service or a related field.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in English; additional Arabic language skills preferred.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Gather and analyze customer feedback for product improvement.
• Utilize CRM software to document interactions and follow up.

Skills

Customer service experience

Problem-solving skills

Fluency in English

Knowledge of CRM software

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Act as the primary point of contact for customers addressing inquiries and resolving issues with a focus on customer satisfaction.

Gather and analyze customer feedback to identify trends and suggest improvements to products and services.

Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.

Provide timely and accurate information regarding products, services and promotions to enhance customer knowledge.

Qualifications

• Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities.
• Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
• Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
• Fluency in English, with additional language (arabic) skills preferred to cater to a diverse customer base.