Sales Specialist MENA and International Markets (FX/CFD)

StoneX Group Inc.; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

StoneX Group Inc. is seeking a self-driven individual for a Leadership role in its MENA Sales team in Dubai. The ideal candidate is a competitive self-starter with sales and customer service experience, fluent in both English and Arabic. Responsibilities include facilitating new account openings, contacting leads, educating traders, and managing sales inquiries. Proficiency in MS Office and familiarity with Salesforce is essential. This position provides opportunities to develop the team and report on performance metrics.

Qualifications

• Customer service and/or sales experience within brokerage or financial services.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail with a service-oriented mindset.
• Professional and friendly attitude.
• Ability to thrive in fast-paced environments.
• Persuasive phone presence to overcome objections.

Responsibilities

• Facilitate opening new accounts for interested clients.
• Contact business-generated leads.
• Support existing customers.
• Educate traders on FX and CFD benefits.
• Handle sales inquiries via phone, email, live chats.
• Manage prospects and accounts through Salesforce.
• Adapt sales pitch to customer needs.
• Report on team performance to meet KPIs.

Skills

Customer service experience

Sales experience

Proficiency in MS Office

Attention to detail

Fluency in English

Fluency in Arabic

Education

College graduate

Tools

Salesforce.com

Job description

Overview

We’re seeking a self-driven individual to join our MENA Sales team in a Leadership role. The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. Reporting to ROW Sales Director, you will be primarily responsible for assisting account applicants and following up with generated leads to drive new business. You will become a subject matter expert of FOREX.com’s products and services to present needs-based solutions. You must feel comfortable making outbound calls, taking inbound calls and be a key contributor to the team when liaising with general enquiries. As a Team-Lead, you will have seniority within the ROW Sales group, there is an expectation that you will develop the team and be an ongoing point of contact.

Responsibilities

• Facilitate the opening of new accounts for potential clients who have already indicated an interest in our platform
• Contact business generated leads
• Provide support for existing customers
• Educate new and experienced traders about the benefits of trading FX and CFD markets using FOREX.com’s platforms
• Handle incoming sales inquiries and client issues via phone, email, and live interactive chats
• Manage and track prospects, leads, and accounts through Salesforce.com
• Learn customer needs and be able to adapt sales pitch accordingly
• Take a Senior role within the Sales group, utilising your skills and experience to further develop the team
• Report on both regional and team performances, to ensure KPIs are met

Qualifications

Knowledge and Experience

• College graduate with customer service and/or sales experience, especially within a brokerage or financial services environment
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Strong attention to detail and a “service” oriented mindset
• Professional and friendly attitude
• Must be able to thrive in a fast-paced and constantly evolving work environment
• Persuasive phone presence to overcome objections
• Previous phone calling experience a plus
• Fluent in English and Arabic