Payment Customer Service Specialist

TAQAR CONSULTING CO. L.L.C; Dubai; On-site; AED 89,000 - 179,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Job summary

TAQAR CONSULTING CO. L.L.C in Dubai seeks a proactive Payment Customer Service Specialist (Chinese Speaking) to support clients using payment solutions. You will manage relationships, coordinate operations, resolve issues, and ensure a seamless customer experience.

The role requires strong English communication, solid customer service, and analytical abilities, with familiarity in payments or fintech. Chinese language proficiency is essential.

Qualifications

• Bachelor's degree or Diploma in Business, Finance, Customer Service, or related field.
• Experience in customer service, operations, account management, or payments preferred.
• Excellent English communication skills, both written and spoken.
• Strong customer service, interpersonal, and relationship management skills.
• Ability to prioritize tasks in fast-paced environments.
• Strong analytical and problem-solving abilities.
• MS Office proficiency, especially Excel and Word.
• Self-motivated and able to work independently and collaboratively.

Responsibilities

• Build and maintain strong client relationships with timely support and account assistance.
• Coordinate payment settlements and monitor progress for timely processing.
• Monitor operations and escalate service issues or irregularities as needed.
• Handle customer inquiries, service requests, and complaints professionally.
• Assist clients to increase activity by providing operational support and solutions.
• Prepare operational reports and maintain accurate records.
• Collaborate with internal teams to improve service quality and efficiency.
• Perform other customer support and operational tasks as assigned.

Skills

Customer service

Communication skills

Relationship management

Analytical thinking

Multitasking

Education

Bachelor's or Diploma in Business/Finance/CS

Tools

Microsoft Office

Excel

Word

Job description

Payment Customer Service Specialist (Chinese Speaking)

Location: Dubai, UAE
Job Type: Full-Time

About the Role

We are looking for a proactive chinese-speaking Payment Customer Service Specialist to support clients using our payment solutions. The successful candidate will manage customer relationships, coordinate payment operations, resolve service issues, and ensure a seamless customer experience.

Key Responsibilities

• Build and maintain strong relationships with clients, providing timely support and account assistance.
• Coordinate payment settlements and monitor settlement progress to ensure timely and accurate processing.
• Monitor payment operations and identify service issues or transaction irregularities, escalating when necessary.
• Handle customer inquiries, service requests, and complaints in a professional and timely manner.
• Assist clients in increasing business activity by providing operational support and recommending appropriate solutions.
• Prepare operational reports and maintain accurate business records.
• Collaborate with internal teams to improve service quality and operational efficiency.
• Perform other customer support and operational tasks as assigned.

Requirements

• Bachelor's degree or Diploma in Business, Finance, Customer Service, or a related field.
• Previous experience in customer service, operations, account management, or the payments industry is preferred.
• Excellent English communication skills, both written and spoken.
• Strong customer service, interpersonal, and relationship management skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Self-motivated, detail-oriented, and able to work independently and collaboratively.

Preferred Qualifications

• Experience in payment services, fintech, payment operations, cross-border payments, digital payments, or transaction processing.
• Experience supporting international or overseas business clients.
• Experience in online gaming, e-commerce, or other high-volume transaction environments is an advantage.

Benefits

• Competitive salary package.
• Career growth and professional development opportunities.
• Collaborative and dynamic work environment.