Customer Experience Agent

Driven Properties; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Employment visa

Flight allowance

Job summary

Driven Properties is seeking a professional Customer Experience Associate to be the first point of contact for clients, handling inquiries across phone, WhatsApp, email and other digital channels. You will work closely with Sales, Listings, Marketing, Conveyancing and Operations to ensure enquiries are handled efficiently and clients receive a seamless, premium service from first contact.

The ideal candidate has excellent communication skills, CRM experience, and the ability to manage multiple

Qualifications

• Experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
• Experience handling phone and digital channels (WhatsApp, email, live chat, etc.).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Comfortable using CRM systems and Microsoft Office.
• Able to work in a fast-paced environment and manage multiple priorities.
• Experience within the real estate industry is an advantage but not essential.

Responsibilities

• Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
• Deliver an exceptional customer experience by responding professionally and within established service level agreements (SLAs).
• Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
• Accurately update and maintain customer information within the CRM system.
• Resolve customer enquiries and complaints or escalate complex cases where required.
• Follow up with clients to ensure timely resolution and a positive customer experience.
• Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations.
• Support customer satisfaction initiatives and maintain Driven’s premium service standards.
• Assist with administrative tasks and customer follow-ups as required.

Skills

Customer service

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Job Description

About Driven Properties

Driven Properties is one of Dubais leading real estate brokerages and the only real estate company in the Middle East affiliated with Forbes Global Properties. With industry-leading technology, marketing, and customer experience, we are committed to delivering exceptional service to every client across sales, leasing, off-plan, and property management.

Role Overview

We are looking for a professional and customer-focused Customer Experience Associate to join our Customer Experience team.

As the first point of contact for our clients, you will manage inbound customer enquiries across phone, WhatsApp, email, and other digital channels, ensuring every interaction reflects the premium service standards of Driven Properties. You will work closely with our brokerage and operations teams to ensure enquiries are handled efficiently and clients receive a seamless experience from their first interaction.

Key Responsibilities

• Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
• Deliver an exceptional customer experience by responding professionally and within established service level agreements (SLAs).
• Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
• Accurately update and maintain customer information within the CRM system.
• Resolve customer enquiries and complaints or escalat[e] complex cases where required.
• Follow up with clients to ensure timely resolution and a positive customer experience.
• Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations.
• Support customer satisfaction initiatives and maintain Drivens premium service standards.
• Assist with administrative tasks and customer follow-ups as required.

Requirements

• Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
• Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Comfortable using CRM systems and Microsoft Office.
• Able to work in a fast-paced environment and manage multiple priorities.
• Experience within the real estate industry is an advantage but not essential.

Benefits

• Competitive salary.
• Medical insurance, employment visa, and flight allowance.
• Career progression within a rapidly growing business.
• Work alongside an innovative leadership team.
• Access to industry-leading technology and systems.
• Be part of the only Forbes Global Properties affiliated brokerage in the Middle East.