Client Relationship Officer

Ohana Development; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Ohana Development is seeking a Client Relationship Officer in Abu Dhabi to manage an assigned portfolio of clients, brokers, and salespersons. You will focus on ongoing communication, relationship management, and timely payment follow-ups across real estate projects.

You will coordinate with internal teams, maintain records, and escalate at-risk accounts to ensure smooth collections. Fluency in English is essential; Arabic is advantageous.

Qualifications

• 2–4 years of experience in customer service, client relationship management, collections, or related field.
• UAE real estate market experience is strongly preferred, especially off-plan sales and payment plans.
• Fluent English; Arabic a plus; strong written/verbal communication skills.

Responsibilities

• Serve as the primary contact for assigned clients, brokers, and salespersons.
• Follow up on outstanding and upcoming payments, including payment-plan milestones.
• Communicate contract status, payment schedules, and general inquiries proactively.
• Coordinate with brokers and sales agents to resolve client concerns and confirm payment commitments.
• Escalate at-risk or overdue accounts to the Client Success Manager and maintain accurate records.

Skills

Communication

Organizational skills

Relationship management

Payment follow-ups

Accounts receivable

Education

Bachelor's degree in Business Administration/Real Estate/Finance

Tools

CRM software

Excel

Reporting tools

Job description

The Client Relationship Officer will be responsible for managing an assigned portfolio of clients, brokers, and salespersons, with a strong focus on ongoing communication, relationship management, payment follow-ups, and collections across our real estate projects.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, brokers, and salespersons.
• Follow up on outstanding and upcoming payments, including payment plan milestones.
• Proactively communicate with clients regarding contract status, payment schedules, and general inquiries.
• Liaise with brokers and sales agents to resolve client concerns and confirm payment commitments.
• Coordinate with the Account Verification Team to ensure payments are accurately recorded and reconciled.
• Escalate at-risk, delayed, or overdue accounts to the Client Success Manager.
• Maintain accurate and up-to-date records of all client interactions, commitments, and follow-ups.

Required Experience & Qualifications

• 2-4 years of experience in customer service, client relationship management, collections, or a related field, preferably within real estate, banking, or property development.
• Previous experience in the UAE real estate market is strongly preferred, particularly in off-plan sales and payment plans.
• Strong verbal and written communication skills in English. Arabic language skills would be a strong advantage.
• Experience in payment follow-ups, debt collection, or accounts receivable is highly desirable.
• Proficiency in CRM systems, Excel, and basic reporting tools.
• Strong interpersonal and relationship-management skills, with the ability to coordinate effectively with clients, brokers, and internal sales teams.
• Highly organized and detail-oriented, with the ability to independently manage a large portfolio of accounts.
• A Bachelor's degree in Business Administration, Real Estate, Finance, or a related field is preferred.