Customer Service Manager

TRW; Dubai; On-site; AED 268,000 - 469,000; Full time

Job summary

ZF Services Middle East Limited Liability Company in Dubai seeks a proactive Customer Service Manager to lead the team and deliver exceptional service. You will oversee commercial and technical support, coordinating resources to ensure optimal customer availability and satisfaction.

The role requires strong leadership, problem-solving, and excellent communication skills, with experience in remote team management and target-driven performance.

Qualifications

• Experience leading teams in a customer-centric environment.
• Strong leadership and problem-solving capabilities.
• Excellent interpersonal and communication skills.
• Experience in remote/matrix organizations is a plus.
• Proven track record of meeting targets and driving improvements.
• Ability to train and develop staff to uphold high standards.

Responsibilities

• Lead commercial and technical support to ensure high customer satisfaction
• Manage customer inquiries across multiple communication channels
• Coordinate team resources to guarantee optimal availability for customers
• Set service levels, track performance and drive continuous improvement
• Develop working instructions and train the team to uphold standards
• Optimize sales desk processes to enhance efficiency and service quality
• Implement a culture of continuous feedback to improve customer experience
• Support sales campaigns, ensure contracts and manage all customer-related information (quotes, contracts, invoices, etc.)

Skills

Leadership

Problem-solving

Interpersonal networking

Communication skills

Remote team leadership

Target management

Collaboration

Empowerment

Influencing skills

Positive attitude

Job description

Req ID 76069Dubai United Arab EmiratesZF Services Middle East Limited Liability Company

Customer Service Manager

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

• Lead commercial and technical support to ensure high customer satisfaction
• Manage customer inquiries across multiple communication channels
• Coordinate team resources to guarantee optimal availability for customers
• Set service levels track performance and drive continuous improvement
• Develop working instructions and train the team to uphold standards
• Optimize sales desk processes to enhance efficiency and service quality
• Implement a culture of continuous feedback to improve customer experience
• Support sales campaigns ensure contract and manage all customerrelated information (quotes contracts invoices etc.

What we expect from you as a Customer Service Manager:

• Minimum 23 years Commercial experience and 46 years customer support
• Demonstrated leadership & problemsolving skills
• Excellent interpersonal networking and communication skills
• Experience in leading remote teams in a matrix organization
• Rigor in managing targets
• Fostering collaboration & empowerment
• Impacting and influencing skills
• Positive attitude

Required Experience:

Manager