Senior Service Delivery Manager â Application Support | Dubai

Linkinghumans; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Linkinghumans in Dubai seeks a Senior Service Delivery Manager to lead enterprise-level application support and delivery services. You will bridge clients and technical teams, ensure service governance, and drive continual service improvement across multiple enterprise accounts.

This hands-on leadership role emphasizes client engagement, SLAs, KPIs, incident and problem management, and cross-functional collaboration to deliver high-value outcomes in a fast-paced, regional tech environment.

Qualifications

• Experience delivering application support or managed services.
• Ability to lead SLAs and KPIs and drive improvements.
• Strong client-facing communication skills.
• Solid knowledge of ITIL processes and best practices.

Responsibilities

• Overseeing daily operations of application support across client environments.
• Managing SLAs, service reporting and escalation handling.
• Leading service reviews and performance optimisation initiatives.
• Driving incident, problem and change management processes.
• Acting as a trusted advisor to clients identifying areas to enhance value.
• Collaborating with cross-functional delivery teams to ensure seamless service.

Skills

Delivery management

ITIL

Stakeholder management

Client engagement

Leadership

Arabic language (bonus)

Education

Industry experience in service delivery

Tools

ServiceNow

Job description

Job Description

We're partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.

This is a hands-on leadership role requiring strong client engagement service excellence and the ability to work cross-functionally with technical teams to deliver outstanding outcomes.

The Role

Youll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams you’ll be responsible for service governance client satisfaction and continual service improvement. This includes:

• Overseeing daily operations of application support across client environments


• Managing SLAs service reporting and escalation handling


• Leading service reviews and performance optimisation initiatives


• Driving incident problem and change management processes


• Acting as a trusted advisor to clients identifying areas to enhance value


• Collaborating with cross-functional delivery teams to ensure seamless service

What Youll Bring

• Solid experience in managing the delivery of application support or managed services


• Proven ability to lead service performance SLAs KPIs and process improvements


• Strong communication skills with a confident client-facing approach


• Sound knowledge of ITIL processes and best practices


• Ability to manage multiple stakeholders and competing priorities


• A leadership style that motivates guides and brings out the best in teams


• Arabic language skills are a bonus but not essential

Why Apply

• Be part of a growing regional tech business with an international footprint


• Lead business-critical client services in a fast-paced agile environment


• Competitive salary and benefits aligned to UAE market


• Excellent long-term development and career growth prospects

Required Experience

Manager