Customer Relationship Manager

Bag the Future; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Bag the Future is looking for a Client Relationship Manager to be the primary point of contact for a defined portfolio of B2B accounts across the UAE. The role requires proactive communication and relationship management, ensuring that clients feel heard and valued.

The ideal candidate has over 5 years of experience, strong communication skills in English, and a background in the GCC market. This position offers an opportunity to make a significant impact on client satisfaction and retention.

Qualifications

• 5+ years of experience in B2B account management, client servicing or customer relationship management.
• Prior experience in the GCC market with an understanding of regional business culture.
• Ability to manage multiple accounts and priorities simultaneously.

Responsibilities

• Own and manage a portfolio of assigned B2B accounts across the UAE.
• Act as the internal bridge between the client and cross-functional teams.
• Identify opportunities to deepen existing client relationships.

Skills

Account management

Client servicing

Excellent communication skills

CRM tools proficiency

Multitasking

Tools

MS Office

Job description

At Bag the Future relationships are not a function they are the foundation As our Client Relationship Manager you will be the face of the company to our most important stakeholders our clients. You will own a defined portfolio of B2B accounts across the UAE serving as the primary point of contact from order confirmation through to fulfilment and beyond. You will ensure every client feels heard, valued and confident in our ability to deliver. This is a role for someone who takes genuine pride in service excellence, someone who does not wait to be chased but proactively stays ahead of client needs, anticipates issues before they arise and consistently goes the extra mile to protect and grow the relationships entrusted to them.

Key Responsibilities

• Account Ownership and Client Servicing: Own and manage a portfolio of assigned B2B accounts across the UAE, serving as the single point of contact post order confirmation. Build trusted long‑term relationships with client stakeholders from procurement and operations to senior management. Proactively communicate order status, timelines and any potential delays or issues, ensuring clients are always informed. Resolve client queries, complaints and escalations swiftly and professionally, always prioritising client satisfaction.
• Order Fulfilment Coordination: Act as the internal bridge between the client and cross‑functional teams (operations, logistics, sales and finance) to ensure seamless order execution. Track all open orders within your portfolio, flagging risks early and coordinating internally to maintain delivery commitments. Manage the end‑to‑end post‑order client journey including documentation, approvals and delivery confirmation.
• Retention and Growth: Identify opportunities to deepen existing relationships through value‑added service, account reviews and timely commercial conversations. Monitor account health and flag at‑risk clients proactively to the commercial team. Support renewal conversations and contribute to upsell and cross‑sell opportunities in partnership with the Sales Manager.
• Reporting: CRM Hygiene – Maintain accurate and up‑to‑date records of all client interactions, orders and correspondence in the CRM system. Provide regular account status updates and client feedback to internal stakeholders. Contribute to the development of service standards, SOPs and client experience improvements.

Qualifications

• 5+ years of experience in B2B account management, client servicing or customer relationship management.
• Prior experience in the GCC market with a strong understanding of the regional business culture and client expectations.
• Demonstrated track record of managing and retaining a portfolio of accounts independently.
• Excellent written and verbal communication skills in English; Arabic is an advantage.
• Strong ability to manage multiple accounts and priorities simultaneously.
• Proficiency in CRM tools and MS Office.
• Preferred: Background in a product‑led business (packaging, FMCG, trading, hospitality supplies or related sectors).
• Experience working in a start‑up or scale‑up environment where agility and initiative are valued.
• Genuine interest in sustainability, eco‑friendly products or purpose‑led businesses.