Customer Service Manager ( UAE National Only)

TalentOne; Abu Dhabi; On-site; AED 360,000 - 680,000; Full time

Job summary

TalentOne is seeking a Customer Service Manager (UAE National) to lead and develop the customer service function across the UAE, establishing service standards and driving performance. You will implement CRM tools, monitor KPIs, and coordinate with production and logistics to resolve issues and ensure client satisfaction.

The role requires 8+ years in customer service, with at least 5 in leadership, a relevant bachelor’s degree, and CRM proficiency.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• DOH Licensed Dental Lab Technician.

Responsibilities

• Manage the customer service team and ensure high levels of client satisfaction.
• Resolve escalated complaints and ensure prompt response to customer inquiries.
• Establish and enforce service protocols and performance standards.
• Coordinate with production and logistics teams for case follow-up and issue resolution.
• Implement CRM tools and monitor service KPIs regularly.

Skills

Customer-centric

Conflict resolution

Data-driven decisions

Empathy and listening

Staff development

Education

Bachelor’s degree in Business/Communications

DOH Licensed Dental Lab Technician

Tools

CRM tools

Microsoft Office

Job description

Customer Service Manager (UAE National)

The Customer Service Manager is responsible for leading and developing the customer service function to ensure exceptional client satisfaction, timely resolution of inquiries and complaints, and seamless coordination with internal teams. The role oversees customer service operations across the UAE, establishes service standards, implements CRM tools, and drives performance through clear KPIs. By fostering a customer-centric culture, the manager ensures service excellence while supporting business growth and operational efficiency.

Customer Service Manager (UAE National)

The Customer Service Manager is responsible for leading and developing the customer service function to ensure exceptional client satisfaction, timely resolution of inquiries and complaints, and seamless coordination with internal teams. The role oversees customer service operations across the UAE, establishes service standards, implements CRM tools, and drives performance through clear KPIs. By fostering a customer-centric culture, the manager ensures service excellence while supporting business growth and operational efficiency.

QUALIFICATION, EXPERIENCE & SKILLS:

• Bachelor’s degree in Business, Communications, or related field.
• DOH Licensed Dental Lab Technician

Experience:

• 8+ years in customer service, with at least 5 years in a leadership role.
• Proficient in CRM tools and Microsoft Office.
• Excellent communication, conflict resolution, and team coordination skills.
• Familiarity with dental industry services is preferred.

Skills:

• Customer-centric approach
• Conflict resolution
• Data-driven decision making
• Empathy and listening skills
• Staff development and training

Requirements

KEY ACCOUNTABILITIES

• Manage the customer service team and ensure high levels of client satisfaction.
• Resolve escalated complaints and ensure prompt response to customer inquiries.
• Establish and enforce service protocols and performance standards.
• Coordinate with production and logistics teams for case follow-up and issue resolution.
• Implement CRM tools and monitor service KPIs regularly.

COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal:

• Plant Director / Operations Director
• General Manager

External:

• Customers and Clients – to address inquiries, resolve complaints, and maintain strong relationships.
• Service Providers / Vendors – to coordinate on tools, systems, and service-related support when required.