Customer Service & Inside Sales Executive

Confidential Company; Umm Al Quwain; On-site; AED 60,000 - 90,000; Full time

Job summary

NexaFlex in Umm Al Quwain, UAE, seeks a proactive front-office and sales-support professional to manage customer contact, process enquiries, and back-office sales tasks. You will greet visitors, route questions, log interactions in CRM, and support the field sales team to build demand.

You will prepare quotations, track orders, coordinate with production, and keep customers informed on status, delivery, and invoicing.

Qualifications

• Minimum 5–7 years in customer service or sales coordination.
• Experience with order-to-delivery processes and quotations.
• Bachelor's degree in business or related field.

Responsibilities

• Answer all inquiries promptly across calls, emails, website, and walk-ins.
• Log every enquiry in CRM with source and requirements.
• Route questions and follow up until resolved.
• Provide appointments for field team calendars.
• Prepare and issue quotations and track to order status.
• Maintain pipeline reports and assist with samples, artwork, and follow-ups.
• Log orders, coordinate with Production Planning, and update customers.
• Handle complaints and follow up investigations.
• Assist with accounts receivable by following up on overdue invoices.
• Welcome visitors and enforce plant protocols.
• Maintain records for audits and sales reviews.

Skills

Customer service

Sales coordination

ERP/CRM systems

English and Arabic

Education

Bachelor's degree in business or related field

Tools

CRM software

MS Office

ERP system

Job description

This role is the single point of contact for every customer who calls writes or walks in so the field sales team can spend its time with customers building demand and volume for the plant The jobholder runs the back office of sales logging and tracking every enquiry quotation order and dispatch following through on what sales has agreed with customers and keeping customers informed on order status delivery and billing As the face of NexaFlex at reception the jobholder also receives all visitors and makes sure they follow the plant s security hygiene and PPE rules.

KEY RESPONSIBILITIES

Customer contact and enquiries

• Answer all incoming calls emails website and walk-in enquiries promptly and professionally
• Log every enquiry with source and requirement in the enquiry register or CRM on the same day
• Route technical and commercial questions to the right person and follow up until the customer has ananswer
• Fix and confirm customer appointments and meetings in the field sales team s calendars

Sales support and pipeline management

• Prepare and issue quotations from approved pricing and costing and track each one to won or lost
• Maintain the enquiry quotation and order pipeline and issue a weekly pipeline report to the HeadOfSales
• Act as back-up for the field sales team arrange samples artwork specifications and follow-ups theyhave agreed with customers
• Arrange collection and delivery of samples and record customer feedback on them
• Monitor website and email enquiry traffic and flag new leads to the sales team

Order management and delivery

• Receive and log purchase orders check them against quotations and raise sales orders in the system
• Hand orders to Production Planning and track job status through to completion
• Give customers regular updates on order and production status and flag delays early
• Estimate billing dates from the production plan and share them with Finance
• Plan deliveries with customers and coordinate dispatch documents transport and delivery confirmation
• Maintain the dispatch log

Complaints and customer feedback

• Receive log and acknowledge every customer complaint within one working day
• Pass complaints to Quality follow up on investigation and corrective action and close the loop with thecustomer
• Track complaint trends and report them monthly

Accounts receivable collections

• Follow up on overdue invoices with customers by phone and email in line with agreed credit terms
• Share the collections status weekly with Finance and the Head of Sales
• Flag customers exceeding credit limits before new orders are released

Reception visitors and plant protocols

• Receive and register all visitors contractors and couriers at reception
• Brief visitors on the plant s security hygiene food-safety and PPE rules and issue PPE and passes
• Coordinate with security to make sure visitor protocols are followed on entry and exit
• Keep the reception area neat and presentable at all times

Records and reporting

• Keep enquiry quotation order complaint dispatch and visitor records complete accurate and auditready
• BRCGS ISO Prepare routine reports and short presentations for sales reviews

CANDIDATE PROFILE

Experience and education

• 5 7 years in customer service inside sales or sales coordination preferably in flexible packaging or a related converting industry
• Working knowledge of flexible packaging products specifications the order-to-dispatch cycle and lead times
• Bachelor s degree or diploma in business commerce or a related field
• UAE experience preferred valid UAE driving licence an advantage

Skills

• Excellent telephone manner well spoken clear and confident in professional conversations with buyers and senior customers
• Strong written and spoken English Arabic or Hindi Urdu an advantage
• Proficient in email Outlook Word Excel tracking sheets lookups pivot tables and PowerPoint
• Comfortable tracking website enquiries and working in an ERP or CRM system
• Able to handle complaints and payment follow-ups calmly and firmly

Personal attributes

• Disciplined organised and neat with strong attention to detail
• Positive attitude sense of urgency and a get-it-done mindset
• Well groomed and professional in appearance as the first face of NexaFlex
• Reliable follow-through nothing agreed with a customer is left open
• High school diploma or equivalent; associate's degree in business or related field preferred..Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.Exceptional communication and interpersonal skills, with a friendly and professional demeanor.