Customer Happiness Executive

Al Nahda Centre; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Al Nahda Centre is seeking a Front Desk/Customer Service Associate to warmly welcome visitors, guide them through processes, and manage inquiries with professionalism. You will issue tokens, explain waiting times, and direct customers to the right departments while maintaining clear records.

The role requires strong English communication, teamwork, and the ability to handle high volumes. Multilingual abilities are an advantage in this Dubai-based setting.

Qualifications

• 12th standard or equivalent required.
• Good spoken and written English essential.
• Additional languages (Arabic, Hindi, Malayalam, Urdu) are advantageous.
• Strong customer-service, communication, computer, teamwork and problem-solving skills.
• Ability to work under pressure with high customer volumes.

Responsibilities

• Welcome and assist customers professionally.
• Issue tokens and explain procedures, waiting times, and required documents.
• Guide customers to the appropriate departments and facilities.
• Handle inquiries, feedback and routine complaints.
• Resolve issues within authority and escalate complex concerns when required.
• Coordinate with internal departments to ensure smooth customer flow.
• Maintain accurate records and follow-up on complaints and incidents.
• Maintain a clean, safe, and professional service area.
• Follow confidentiality, safety, infection-control, and organizational policies.

Skills

Customer service

Communication

Problem solving

Teamwork

Under pressure

Education

Higher Secondary School Certificate

Tools

MS Office

Job description

Job Purpose

Responsible for delivering a positive customer experience by welcoming customers, providing guidance, handling inquiries and feedback, managing customer flow, and coordinating with internal teams.

Key Responsibilities

• Welcome and assist customers professionally


• Issue tokens and explain procedures, waiting times, and required documents


• Guide customers to the appropriate departments and facilities


• Handle inquiries, feedback, and routine complaints


• Resolve issues within authority and escalated complex concerns when required


• Coordinate with internal departments to ensure smooth customer flow


• Maintain accurate records and follow-up on complaints and incidents


• Maintain a clean, safe, and professional service area


• Follow confidentiality, safety, infection-control, and organizational policies

KPIs

• Customer satisfaction and service quality


• Accuracy and efficiency in customer guidance and token management


• Waiting-time and customer-flow management


• Timely complaint escalation and reporting


• Attendance, professionalism, teamwork, and compliance

Requirements

• Higher Secondary School Certificate (12th Standard) or equivalent.


• Good spoken and written English.


• Additional languages such as Arabic, Hindi, Malayalam, or Urdu are an advantage.


• Strong customer-service, communication, computer, teamwork, and problem-solving skills.


• Ability to work under pressure and handle high customer volumes.


• Professional appearance, patience, and positive attitude.