Customer Service – 4x4 & Off-Road Vehicles

Tanqeeb

Abu Dhabi

On-site

AED 60,000 - 90,000

Full time

9 days ago

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Job summary

Overland Auto Works is seeking a Customer Service Executive to be the primary liaison between customers and the workshop team. You will understand requirements, prepare quotations, and coordinate vehicle work from check-in to handover, ensuring a smooth customer experience.

The role requires strong communication and a good grasp of 4x4 accessories, off-road modifications, and workshop processes, with focus on delivering accurate estimates and timely updates to customers.

Qualifications

Experience in customer service or service advising in automotive workshops.
Solid knowledge of 4x4 vehicles, off-road mods, camping and overlanding accessories.
Ability to explain mechanical/electrical work to customers.

Responsibilities

Welcome customers and understand their 4x4, off-road, camping needs.
Advise on suitable 4x4 accessories, modifications, and upgrades.
Prepare estimates, job cards, and quotations.
Coordinate with technicians to communicate requirements.
Provide regular progress updates, timelines, and costs.
Handle customer enquiries, complaints, and service issues professionally.
Track additional work and obtain customer approval.
Coordinate vehicle inspection, work completion, QC, invoicing and handover.
Maintain accurate customer and vehicle records in the system.
Explain completed work and installed accessories at delivery.

Skills

Customer Service

Automotive Knowledge

Workshop Coordination

Quotations

Tools

Workshop management software

Job description

About the Role

At Overland Auto Works, we are looking for a customer-focused Customer Service Executive with a strong understanding of 4x4 vehicles, off-road modifications, camping, and overlanding accessories.

You will be the main point of contact between customers and our workshop team, understanding customer requirements, preparing quotations, providing updates, coordinating vehicle work, and ensuring a smooth customer experience from vehicle check-in to final handover.

Key Responsibilities

Welcome customers and understand their 4x4, off-road, camping, and vehicle modification requirements.
Advise customers on suitable 4x4 accessories, modifications, and upgrade options.
Prepare accurate estimates, job cards, and quotations.
Coordinate with technicians, electricians, fabricators, and the workshop team to ensure customer requirements are clearly communicated.
Provide customers with regular progress updates, timelines, and cost information.
Handle customer enquiries, complaints, and service-related issues professionally.
Track additional work and obtain customer approval before proceeding.
Coordinate vehicle inspection, work completion, final QC, invoicing, and vehicle handover.
Maintain accurate customer and vehicle records in the workshop management system.
Ensure customers understand the completed work and any installed accessories before delivery.

Desired Candidate Profile

Previous experience in customer service, service advising, or automotive workshops.
Good understanding of 4x4 vehicles, off-road modifications, camping, and overlanding accessories.
Ability to understand and explain basic mechanical, electrical, suspension, lighting, and fabrication work to customers.
Strong communication, follow-up, and customer-handling skills.
Good English communication skills; Arabic is an advantage.
Ability to work under pressure and manage multiple customers and vehicles.
Experience with workshop management software, estimates, job cards, and invoicing is preferred.
UAE automotive workshop experience is an advantage.