Customer Service

Jobenvo; Dubai; On-site; AED 62,000 - 83,000; Full time

Job summary

PACT Employment Services in Dubai, UAE, is hiring a Customer Service Executive for the Insurance Sector. The role handles inquiries via phone, email, and chat, supports policy-related queries, renewals, endorsements, and claims updates, and coordinates with underwriting teams.

AML checks and regulatory compliance are required, along with document verification and record keeping. The position emphasizes high customer satisfaction and collaboration across teams.

Qualifications

• Experience in the insurance sector
• AML knowledge and claims handling experience preferred
• Excellent communication and customer service skills

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Support policy-related queries, renewals, endorsements, and claims updates
• Process and coordinate insurance claims documentation
• Perform AML checks and ensure regulatory compliance
• Verify customer documents and maintain accurate records
• Coordinate with underwriting, claims, and compliance teams
• Maintain high customer satisfaction standards
• Escalate complex cases when necessary

Skills

Insurance industry experience

AML & claims handling experience

Strong communication

Job description

Customer Service Executive – Insurance Sector

PACT Employment Services

Location: Dubai, UAE

Salary: AED 6,500

Employment Type: Permanent (Outsource)

Requirements

• Experience in the insurance industry
• AML & claims handling experience preferred
• Strong communication and customer service skills

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Support policy-related queries, renewals, endorsements, and claims updates
• Process and coordinate insurance claims documentation
• Perform AML checks and ensure regulatory compliance
• Verify customer documents and maintain accurate records
• Coordinate with underwriting, claims, and compliance teams
• Maintain high customer satisfaction standards
• Escalate complex cases when necessary

How to Apply

Send your CV to [e-mail]. Subject: Customer Service