Claims Processing Officer-Emirati

Allianz Partners; United Arab Emirates; On-site; AED 78,000 - 123,000; Full time

Job summary

Allianz Partners in the United Arab Emirates is seeking a claims processor to join our customer‑focused team. You will review and handle claims, provide accurate responses to inquiries, and support the SLA targets to ensure high customer satisfaction and retention.

A bachelor’s degree in a medical, paramedical, finance, business, or related field is preferred. 1–2 years of customer‑facing experience, proficiency in MS Office, strong interpersonal and accuracy skills, and the ability to work

Qualifications

• Bachelor's degree in a medical, paramedical, finance, business, insurance, or related field.
• 1–2 years in a customer‑facing environment, ideally in clinical, paramedical, or insurance roles.
• Proficiency in MS Office and strong interpersonal and accuracy skills.

Responsibilities

• Review and handle claims according to established procedures.
• Provide accurate and professional responses to client inquiries.
• Support the team to meet SLA targets and drive productivity.
• Collaborate with other departments to ensure prompt resolution.
• Engage in medical training to improve claims processing proficiency.
• Maintain high quality standards in all tasks and outputs.
• Support the Team Leader to drive engagement within the team.
• Perform other ad hoc duties as required.

Skills

Customer focus

Team player

Interpersonal skills

Accuracy

Work under pressure

Education

Bachelor's degree in Medical Field/Paramedical/Finance/Business Administration/Insurance or related field

Tools

MS Office

Job description

Job Description

• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
• Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
• Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
• Ensures that high quality targets (standard of work performance) are achieved at all times.
• Support the Team Leader to drive engagement within the Team
• Other Ad hoc duties as required

Job Requirements

• Bachelor's degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
• 1-2 years experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Team player
• Physically fit to carry out duties.
• Ability to demonstrate sounds work ethics.
• Ability to work under pressure and to meet tight deadlines and service standards
• Legally permitted to work in the country of operations.