customer sales support Executive

Nevertiti star tr; Dubai; On-site; AED 27,900 - 39,060; Full time

Job summary

Nevertiti Star Trading in Dubai, UAE, is seeking a diligent Customer Sales Support Executive to join our team. The role serves as a bridge between the sales team and clients, delivering essential administrative support and ensuring a positive customer experience.

This full-time position involves handling inquiries, orders, quotations, invoices, CRM updates, and collaboration with logistics to ensure timely delivery, all while maintaining strong client relationships and contributing to company

Qualifications

• Experience in sales support or customer service.
• Excellent English verbal and written communication.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite.
• Experience with CRM software preferred.
• Proactive problem-solving and team player.
• Commitment to delivering exceptional customer service.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Process customer orders, prepare quotations, and issue invoices.
• Provide administrative support to the sales team.
• Maintain client records and sales data in CRM.
• Coordinate with logistics to ensure on-time delivery.
• Address customer complaints and resolve issues.
• Assist in sales reports and presentations for management.
• Provide after-sales support to foster long-term client relationships.

Skills

Sales support

Customer service

English communication

Organization

Microsoft Office

CRM software

Problem solving

Teamwork

Tools

CRM software

Microsoft Office

Job description

Job Overview

Nevertiti Star Trading, a dynamic Dubai-based company specialising in trading and distribution across diverse product categories, is seeking a diligent and proactive Customer Sales Support Executive to join our team. We are committed to quality, reliability, and building strong client relationships, and this role is central to achieving that mission.

This is a full-time position based in Dubai, United Arab Emirates. The successful candidate will be a vital link between our sales team and our valued clients, providing essential administrative support and ensuring a seamless and positive customer experience. You will play a key part in the efficiency of our sales operations and contribute directly to our continued growth.

Salary: AED 2,500 - AED 3,500 per month

Responsibilities

• Serve as the first point of contact for customer enquiries via phone and email, providing timely and professional assistance.
• Process customer orders, prepare quotations, and issue invoices accurately and efficiently.
• Provide comprehensive administrative support to the sales team to help them meet their targets.
• Maintain and update client records and sales data within the company\'s CRM system.
• Coordinate with the logistics and supply chain departments to ensure the timely dispatch and delivery of products.
• Address and resolve customer complaints or issues with a focus on achieving a satisfactory outcome.
• Assist in the preparation of sales reports and presentations for management.
• Provide excellent after-sales support to foster long-term client relationships.

Qualifications

• Proven experience in a sales support, customer service, or a similar administrative role.
• Excellent verbal and written communication skills in English.
• Strong organisational and multitasking skills, with a high level of attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential.
• Previous experience working with CRM software is highly desirable.
• A proactive attitude with strong problem-solving capabilities.
• The ability to work effectively both independently and as part of a collaborative team.
• A strong commitment to delivering exceptional customer service.