Customer Performance Executive

Hellmann Worldwide Logistics; Dubai; In loco; AED 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Hellmann East Europe Group in Dubai seeks a proactive professional to manage customer accounts and develop strong customer relationships. You will ensure high-quality communication, meet KPIs, and support operational excellence in logistics processes.

Responsibilities include handling customer data, resolving day-to-day issues within one business day, and driving continuous improvements while representing the company professionally at all times.

Competenze

• Bachelor's Degree is required.
• Minimum 2 years of experience in customer service or operations within the logistics sector.

Mansioni

• Manage accounts assigned by your line manager.
• Develop strong relationships with customers based on trust, honesty and mutual respect; ensure proactive, high-standard communication.
• Ensure customer requirements are followed with high diligence and KPIs are met with coordination among stakeholders.
• Share accurate KPI reports with the customer within agreed timelines and discuss deviations for monthly improvements.
• File and keep customer data and reports updated and valid.
• Resolve day-to-day operational issues within one business day; provide innovative solutions.
• Handle customer claims per internal process and follow up until closure.
• Hold regular meetings with customers and follow up on action points.
• Contribute towards departmental goals and achieve individual KPIs.
• Represent the company professionally in accordance with local laws and policies.
• Drive CIP development and act as a backup in the team.
• Handle any other tasks assigned by the manager.

Conoscenze

Customer service

Relationship building

Communication

Problem solving

Formazione

Bachelor's Degree

Descrizione del lavoro

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

Responsible to manage the accounts operationally, as per the customer service QMS procedures depending on the shipment mode & be commercially responsible for the development & retention of the account.

About The Job

• Responsible for handling accounts assigned by your line manager.
• Develop strong relationships with customers based on trust, honesty and mutual respect & ensure customer communication is proactive and of the highest standard possible.
• Responsible for ensuring that all customer requirements are followed with high diligence & KPI's if any are always met with close co-ordination within all stakeholders.
• Responsible for ensuring that accurate KPI reports are shared with the customer within agreed timelines & the deviations are closely evaluated & discussed with the respective stakeholders to ensure monthly improvements.
• Ensures all customer data and reports as deemed necessary for the operations are duly filed & updated/valid at any given time.
• Responsible to ensure that any day-to-day operational issues are resolved as top priority within max 01 business day of the issue being raised & escalated for resolution in a timely manner. Provide innovative, workable solutions to a wide range of internal and customer problems.
• Handle claims filed by the customer as per the internal process & follow up until closure.
• Have regular meetings with customers & ensure close follow-up is done on the action points.
• Responsible for contributing towards the departmental goals & achieving individual KPI's.
• Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
• Drive and push the CIP development.
• Act as a backup in any team member's absence.
• Handle any other tasks as assigned by the manager.

About You

• Bachelor's Degree
• Minimum 2 year of experience in customer service or operations within the Logistics sector

About Our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!