Customer Interaction Center Representative - (UAE National )

Al Tayer Group Career site; Sharjah; On-site; AED 67,000 - 134,000; Full time

Job summary

Al Tayer Group is seeking a Customer Interaction Center Representative (UAE National) to warmly welcome customers, answer calls efficiently, and coordinate service support. The role focuses on delivering courteous information, guiding customers to the right personnel, and maintaining a positive corporate image at the reception area.

The ideal candidate has a High School certificate with 1-2 years of relevant experience, strong communication, and the ability to work in a multicultural environment.

Qualifications

• High school certificate is required.
• 1-2 years of relevant experience preferred.
• Customer service skills/certification is an advantage.
• Exposure to multicultural environment is desirable.
• Well groomed with pleasant personality and good presentation.
• Excellent communication skills are essential.

Responsibilities

• Be part of Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers over the phone, provide information, service booking and guidance.
• Give a courteous welcome to service customers by seating them and keeping them comfortable until attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to them.
• Call customers to gather feedback on their visits to ATM.
• Arrange for the customer to be attended to quickly to reduce waiting time and improve satisfaction.
• Support the reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene in the reception area and uphold housekeeping standards to reflect a proper corporate image.

Skills

Excellent communication

Customer service

Multicultural exposure

Professional appearance

Education

High school certificate

Job description

Customer Interaction Center Representative - (UAE National )

Job Description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills