Customer Care Representative (UAE National )

مجموعة الطاير; Ras Al Khaimah; On-site; AED 28,000 - 50,000; Full time

Job summary

مجموعة الطاير is seeking a Customer Care Representative (UAE National) in Ras al-Khaimah to warmly welcome customers, answer calls, and provide support until attended by the Service Advisor. The role emphasizes courteous service and efficient information delivery in a multicultural environment.

The ideal candidate has a high school certificate and 1-2 years of relevant experience, with excellent communication and a professional appearance to reflect a strong corporate image.

Qualifications

• High school certificate required.
• 1-2 years of relevant experience.
• Excellent communication skills and customer-focused mindset.

Responsibilities

• Be part of telemarketing activities during campaigns.
• Answer present customers or over the phone, provide information, service booking and guidance.
• Welcome service customers and arrange seating until attended by the Service Advisor.
• Direct customers to the relevant advisor.
• Call customers to get follow-up feedback on visits to ATM.
• Contribute to reducing waiting time and enhancing customer satisfaction.
• Assist reception with courtesy vehicles management.
• Ensure reception cleanliness and uphold hygiene to maintain corporate image.

Skills

Customer service

Communication skills

Multicultural environment

Professional appearance

Education

High school Certificate

Job description

Customer Care Representative (UAE National )

Ras al-Khaimah, United Arab Emirates

Job Description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills