Customer Happiness Specialist – Call Center

Excellence Driving Center; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Excellence Driving Center in Dubai is seeking a Customer Happiness Specialist to join its Call Center team. You will handle inquiries across multiple channels, provide information on services and pricing, and ensure timely, professional assistance to customers.

The role requires excellent communication, a customer-focused mindset, and the ability to work in a fast-paced environment. Female candidates are preferred for this position.

Qualifications

• Bachelor's Degree, Diploma, or an equivalent qualification.
• 1–3 years of experience in customer service or call center.
• Fluency in English and Hindi/Urdu required.
• Strong communication and interpersonal skills.
• Female candidates only.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and in-person.
• Provide accurate information about services, pricing, and availability.
• Coordinate with internal departments to ensure smooth support.
• Guide customers through their journey and enhance satisfaction.
• Resolve concerns and complaints professionally and efficiently.
• Maintain accurate customer records and follow up on requests.

Skills

English fluency

Hindi/Urdu fluency

Customer service

Multitasking

Telephone etiquette

Education

Bachelor's Degree / Diploma / Equivalent

Job description

Excellence Driving Center is seeking a Customer Happiness Specialist (Female) to join its Call Center team in Dubai. This opportunity is ideal for customer service professionals who are passionate about delivering outstanding customer experiences and building positive relationships with clients through effective communication and support.

The selected candidate will be responsible for handling customer inquiries across multiple communication channels, providing accurate information about the company's services, and ensuring every customer receives timely and professional assistance. The role requires strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries through phone calls, email, WhatsApp, and in-person interactions.
• Provide accurate information regarding services, pricing, and availability.
• Coordinate with internal departments to ensure smooth customer support.
• Guide customers throughout their journey and enhance overall satisfaction.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain accurate customer records and follow up on pending requests.
• Deliver excellent customer service while maintaining company standards.

Requirements

• Bachelor's Degree, Diploma, or an equivalent qualification.
• 1–3 years of experience in customer service, call center, reception, or a similar role.
• Fluency in English and Hindi/Urdu (Mandatory).
• Excellent communication and interpersonal skills.
• Strong telephone etiquette and a customer-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Female candidates only.
• Strong knowledge of:
  • Customer service best practices.
  • Telephone and call center operations.
  • Customer relationship management and complaint handling. Bachelor's Degree, Diploma, or Equivalent Qualification