Customer Happiness Specialist – Call Center

applydubaijob.com; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Excellence Driving Center in Dubai seeks a Customer Happiness Specialist for its Call Center. You will engage customers across phone, email, WhatsApp, and in-person interactions, delivering accurate information and timely assistance to ensure satisfaction.

The role emphasizes strong communication, a customer-first approach, and the ability to thrive in a fast-paced environment while upholding service standards.

Qualifications

• 1–3 years in customer service/call center roles
• Strong communication and interpersonal skills
• Customer-focused mindset and ability to work in fast-paced environments

Responsibilities

• Handle inquiries via phone, email, WhatsApp, and in-person visits
• Provide accurate information about services, pricing, and availability
• Coordinate with internal teams to ensure smooth support
• Guide customers through their journey to boost satisfaction
• Resolve complaints professionally and efficiently
• Maintain accurate customer records and follow up on requests
• Deliver high-quality service in line with company standards

Skills

English language

Hindi/Urdu

Multichannel support

Telephone etiquette

Education

Bachelor's degree

Diploma or equivalent

Job description

Job Title: Customer Happiness Specialist - Call Center

Employer: Excellence Driving Center

Job Location: Dubai, United Arab Emirates

Employment Type: Full Time

Salary: AED 4,000 - 6,000 per month (as estimated in source posting)

Candidate Prerequisites: 1-3 Years Customer Service/Call Center Experience | Fluent English & Hindi/Urdu (Mandatory) | Multi-Channel Customer Support | Strong Telephone Etiquette

Role Summary

Excellence Driving Center is seeking a Customer Happiness Specialist to join its Call Center team in Dubai. This opportunity is ideal if you're a customer service professional who's passionate about delivering outstanding customer experiences and building positive relationships with clients through effective communication and support.

You'll be responsible for handling customer inquiries across multiple communication channels, providing accurate information about the company's services, and ensuring every customer receives timely and professional assistance. The role requires strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment.

Primary Duties

• Handle customer inquiries through phone calls, email, WhatsApp, and in-person interactions.


• Provide accurate information regarding services, pricing, and availability.


• Coordinate with internal departments to ensure smooth customer support.


• Guide customers throughout their journey and enhance overall satisfaction.


• Resolve customer concerns and complaints professionally and efficiently.


• Maintain accurate customer records and follow up on pending requests.


• Deliver excellent customer service while maintaining company standards.

Candidate Profile

• Education & Experience: Bachelor's Degree, Diploma, or an equivalent qualification; 1-3 years of experience in customer service, call center, reception, or a similar role.


• Technical Proficiency: Strong knowledge of customer service best practices, telephone and call center operations, and customer relationship management/complaint handling.


• Core Competencies: Fluency in English and Hindi/Urdu (mandatory); excellent communication and interpersonal skills; strong telephone etiquette and a customer-focused approach; ability to multitask and work efficiently in a fast-paced environment.