Delight-Driven Multichannel Call Center Specialist

applydubaijob.com; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Excellence Driving Center in Dubai seeks a Customer Happiness Specialist for its Call Center. You will engage customers across phone, email, WhatsApp, and in-person interactions, delivering accurate information and timely assistance to ensure satisfaction.

The role emphasizes strong communication, a customer-first approach, and the ability to thrive in a fast-paced environment while upholding service standards.

Qualifications

• 1–3 years in customer service/call center roles
• Strong communication and interpersonal skills
• Customer-focused mindset and ability to work in fast-paced environments

Responsibilities

• Handle inquiries via phone, email, WhatsApp, and in-person visits
• Provide accurate information about services, pricing, and availability
• Coordinate with internal teams to ensure smooth support
• Guide customers through their journey to boost satisfaction
• Resolve complaints professionally and efficiently
• Maintain accurate customer records and follow up on requests
• Deliver high-quality service in line with company standards

Skills

English language

Hindi/Urdu

Multichannel support

Telephone etiquette

Education

Bachelor's degree

Diploma or equivalent

Job description

Excellence Driving Center in Dubai seeks a Customer Happiness Specialist for its Call Center. You will engage customers across phone, email, WhatsApp, and in-person interactions, delivering accurate information and timely assistance to ensure satisfaction.

The role emphasizes strong communication, a customer-first approach, and the ability to thrive in a fast-paced environment while upholding service standards.