Customer Experience Specialist

AS Ventures; Dubai; On-site; AED 89,280 - 156,240; Full time

Job summary

AS Ventures is seeking an HR Onboarding & Experience Specialist in Dubai to design and manage onboarding for new hires across its ventures. The role covers hardware setup, policy orientation, and early-week check-ins to ensure a smooth start.

You will maintain employee records, oversee leave balances, support visa and DIFC compliance, and assist with payroll and benefits inquiries while advancing digitization of HR processes for scalable operations.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Minimum of 2 years in customer service or customer experience roles.
• Certification in Customer Experience Management or related field.
• Experience in a fast-paced industry, such as tech or retail.

Responsibilities

• Design and facilitate onboarding experiences for new hires across ventures, including hardware setup, policy orientation, and first-week check-ins.
• Maintain accurate employee records, track leave balances, and ensure compliance with UAE Labour Law, DIFC regulations, and visa processes.
• Assist in processing monthly payroll data, manage health insurance enrollments, and resolve benefits inquiries.
• Organize internal events, town halls, and wellness initiatives to build a cohesive community across the holding group and startup teams.
• Maintain HRIS and digitize manual workflows to scale HR operations.

Skills

Customer service experience

Fast-paced environment

HRIS/HR software

Education

Bachelor's degree

Job description

Responsibilities

• Design and facilitate seamless onboarding experiences for new hires across all ventures, from hardware setup and policy orientation to first‑week check‑ins.
• Maintain accurate employee records, track leave balances and ensure full compliance with UAE Labor Law, DIFC regulations, and visa processing workflows.
• Assist in processing monthly payroll data, manage health insurance enrollments, and resolve employee benefits inquiries.
• Organize internal team events, town halls, and wellness initiatives to build a cohesive community across our holding group and startup teams.
• Maintain our Human Resources Information System (HRIS) and digitize manual workflows to keep HR operations scalable.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or customer experience roles.
• Certification in Customer Experience Management or related fields.
• Experience in a fast‑paced industry, such as tech or retail.