Customer Experience & Onboarding Specialist

UMERAHEMAD VEGETABLES & FRUITS TRADING; Dubai, Sharjah, Ajman; On-site; AED 120,000 - 180,000; Full time

Job summary

UMERAHEMAD VEGETABLES & FRUITS TRADING in Dubai seeks a customer service specialist to resolve inquiries, onboard new clients, and uphold service standards. You will use CRM tools, maintain product knowledge, and collaborate with teams to improve processes while delivering empathetic, clear communications.

With 2+ years in customer service, you will support rapid activities in a dynamic environment and help sustain excellent client relationships through professional communication and

Qualifications

• Bachelor's degree in business or related field.
• 2+ years in customer service in a fast-paced environment.
• Fluency in English (additional languages a plus).
• Experience with CRM tools like Salesforce or Zendesk.
• Strong problem-solving and communication skills.

Responsibilities

• Act as primary contact to resolve inquiries with timely, accurate information.
• Escalate complex issues to appropriate departments for swift resolution.
• Follow up via calls or emails to ensure customer satisfaction.
• Provide feedback to management to improve products and services.
• Onboard new customers and guide them through processes.

Skills

Customer service

Communication

CRM experience

Problem solving

Team collaboration

Education

Bachelor's degree in Business Administration, Communications, or a related field

Tools

Salesforce

Zendesk

Job description

UMERAHEMAD VEGETABLES & FRUITS TRADING in Dubai seeks a customer service specialist to resolve inquiries, onboard new clients, and uphold service standards. You will use CRM tools, maintain product knowledge, and collaborate with teams to improve processes while delivering empathetic, clear communications.

With 2+ years in customer service, you will support rapid activities in a dynamic environment and help sustain excellent client relationships through professional communication and