Onboarding & Customer Experience Specialist

Le Chene; Ajman; On-site; AED 78,000 - 123,000; Full time

Job summary

Le Chene in Ajman seeks an Onboarding & Customer Experience Officer to coordinate customer onboarding and ongoing service support. The role focuses on documentation, application tracking and smooth handovers between teams.

You will handle customer enquiries, resolve issues, and report feedback while maintaining accurate CRM records and ensuring high-quality service delivery for clients in the hub.

Qualifications

• Experience in customer onboarding, business support or customer service.
• Strong attention to detail and document management.
• Clear communication and practical problem solving.
• Confidence using CRM systems and coordinating multiple stakeholders.

Responsibilities

• Coordinate customer onboarding and documentation.
• Application tracking and internal service handovers.
• Handle customer enquiries, resolve issues and follow-up.
• Maintain accurate CRM records and report customer feedback.

Skills

Customer onboarding

Business support

Customer service

CRM systems

Stakeholder coordination

Attention to detail

Documentation

Tools

CRM software

Job description

Le Chene in Ajman seeks an Onboarding & Customer Experience Officer to coordinate customer onboarding and ongoing service support. The role focuses on documentation, application tracking and smooth handovers between teams.

You will handle customer enquiries, resolve issues, and report feedback while maintaining accurate CRM records and ensuring high-quality service delivery for clients in the hub.