Customer Expansion Lead: Growth & Renewal (Dubai)

ACI Worldwide; Dubai; On-site; AED 250,000 - 400,000; Full time

Job summary

ACI Worldwide in Dubai is seeking a Customer Expansion Manager to scale customer success across a high-growth region. You will manage a growing portfolio of new and existing customers, ensuring onboarding delivers value and drives adoption.

You will work with Sales to strengthen relationships, identify growth opportunities, and protect revenue, coordinating with internal teams to deliver a seamless customer experience in a fast-changing payments landscape.

Qualifications

• 5+ years of experience in customer facing roles.
• Strong business and negotiation skills.
• Proven experience with account planning and review process including customer experience and relationship management.
• Experience with recurring revenue business models and software license agreements.
• Experience with Payments related industry is required.

Responsibilities

• Establish and deliver a scalable Customer Success approach across a growing set of accounts.
• Support onboarding and early target engagement to deliver initial value.
• Proactively engage customers to understand goals and strengthen relationships.
• Identify risks and drive actions to improve account health, retention and satisfaction.
• Identify growth opportunities and lead or partner with sales in commercial discussions.
• Coordinate with Sales and internal teams for a seamless customer experience in a high growth environment.
• Communicate across stakeholder groups to surface opportunities and issues and drive resolution.
• Lead internal account teams to support onboarding, adoption, and long-term success.
• Achieve defined metrics: satisfaction, retention, backlog growth, revenue contribution.
• Support initiatives to scale Customer Success in the region.

Skills

Customer relationship management

Negotiation skills

Account planning

Payments industry knowledge

Job description

ACI Worldwide in Dubai is seeking a Customer Expansion Manager to scale customer success across a high-growth region. You will manage a growing portfolio of new and existing customers, ensuring onboarding delivers value and drives adoption.

You will work with Sales to strengthen relationships, identify growth opportunities, and protect revenue, coordinating with internal teams to deliver a seamless customer experience in a fast-changing payments landscape.