Customer Experience Lead — Support & Mentoring

Al Qana; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Qana in Abu Dhabi is looking for a Customer Service Officer to manage customer queries and complaints, remaining calm even when customers are frustrated and using computer systems to provide efficient service.

You will attract potential customers by sharing information about Al Qana, its promotions and events, and fulfill customer needs to ensure satisfaction across all touchpoints. This role emphasizes teamwork and accurate record-keeping.

Qualifications

• Experience in handling customer inquiries and complaints.
• Ability to stay calm under pressure while assisting customers.
• Good computer literacy and familiarity with CRM systems.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Calm under pressure

Experience with computers

Customer service mindset

Job description

Al Qana in Abu Dhabi is looking for a Customer Service Officer to manage customer queries and complaints, remaining calm even when customers are frustrated and using computer systems to provide efficient service.

You will attract potential customers by sharing information about Al Qana, its promotions and events, and fulfill customer needs to ensure satisfaction across all touchpoints. This role emphasizes teamwork and accurate record-keeping.