Customer Interaction Center Representative

Al Tayer Group; Sharjah; On-site; AED 33,000 - 50,000; Full time

Job summary

Al Tayer Group is seeking a Customer Interaction Center Representative in the United Arab Emirates. The role involves welcoming customers, handling phone inquiries, and guiding them to the appropriate service personnel. It emphasizes courtesy, efficiency, and maintaining a positive reception environment.

Qualifications include a High School Certificate and 1–2 years of related experience. Strong communication and a customer-focused mindset are essential for success in a multicultural setting.

Qualifications

• Customer service skills/certification is an advantage.
• Exposure to multicultural environment.
• Well groomed with pleasant personality.
• Excellent communication skills.

Responsibilities

• Welcome customers courteously and answer phone to provide necessary information and services.
• Direct the customer to the relevant advisor who will attend to them.
• Arrange seating and keep customers comfortable until attended by the Service Advisor.
• Call customers to obtain follow-up feedback on their visits.
• Assist reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in the reception area to uphold a professional image.

Skills

Customer service skills

Multicultural environment

Good presentation

Excellent communication skills

Education

High school Certificate

Job description

Customer Interaction Center Representative

Job Description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills