Graduate Customer Experience & Research Analyst

Client of Global Human Capital Group; Dubai; On-site; AED 60,000 - 96,000; Full time

Job summary

Global Human Capital Group's client is seeking a junior market insights/customer experience assistant to support research and reporting tasks.

You will conduct market research, analyze feedback, and collaborate with teams to enhance customer journeys. Fresh graduates with a business-related degree and strong MS Office skills are encouraged to apply.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct market research to identify customer needs and trends.
• Analyze customer feedback and data to identify areas for improvement.
• Develop and implement strategies to enhance customer experience.
• Create reports and presentations on research findings and recommendations.
• Collaborate with cross-functional teams to ensure seamless customer journeys.

Skills

Analytical thinking

Communication skills

Teamwork

Education

Bachelor's degree in Business Administration or Marketing

Tools

Microsoft Office

Job description

Responsibilities

• Conduct market research to identify customer needs and trends
• Analyze customer feedback and data to identify areas for improvement
• Develop and implement strategies to enhance customer experience
• Create reports and presentations on research findings and recommendations
• Collaborate with cross-functional teams to ensure seamless customer journeys

Qualifications

• Bachelor s degree in Business Administration Marketing or a related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team

Candidate Profile:

• Fresh graduates with a Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Eagerness to learn and contribute to customer experience initiatives.