Customer Experience Associate

ELEKS Japan; Abu Dhabi; On-site; AED 45,000 - 65,000; Full time

Job summary

ELEKS Japan is seeking a Customer Experience Associate to deliver a positive, seamless customer journey. You will respond to inquiries, provide product information, and maintain accurate records while supporting engagement initiatives and service-quality standards.

The role requires effective communication, patience, and a proactive approach to resolving issues, with collaboration across internal teams to enhance loyalty and retention.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to understand customer needs and provide appropriate solutions.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Familiarity with digital communication tools and customer management systems.
• Ability to collaborate with different teams to resolve customer concerns.
• Positive attitude, adaptability, and willingness to learn.
• Commitment to customer satisfaction, service quality, and professional integrity.

Responsibilities

• Respond to customer inquiries and address concerns.
• Provide product and service information to customers.
• Maintain accurate interaction records and gather feedback.
• Identify opportunities to improve service quality.
• Coordinate with internal teams to resolve issues.
• Monitor customer satisfaction and contribute to loyalty initiatives.

Skills

Customer focus

Verbal & written communication

Problem solving

Multitasking

Team collaboration

Digital tools

Attention to detail

Service quality

Professional integrity

Job description

Customer Experience Associate

Role Description

We are seeking a customer-focused and proactive Customer Experience Associate to help deliver a positive, seamless, and consistent experience throughout the customer journey. This role involves responding to customer inquiries, addressing concerns, providing product and service information, and ensuring that customer needs are handled professionally. The successful candidate will support customer engagement initiatives, maintain accurate interaction records, gather feedback, and identify opportunities to improve service quality. Responsibilities also include coordinating with internal teams to resolve issues, monitoring customer satisfaction, and contributing to initiatives that strengthen customer loyalty and retention. The role requires effective communication, patience, problem-solving abilities, and a genuine commitment to creating meaningful customer interactions while supporting the organization's service standards and business objectives.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to understand customer needs and provide appropriate solutions.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Familiarity with digital communication tools and customer management systems.
• Ability to collaborate with different teams to resolve customer concerns.
• Positive attitude, adaptability, and willingness to learn.
• Commitment to customer satisfaction, service quality, and professional integrity.